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Sony W55 Troubleshooting, You cannot copy images, The image cannot be played back on a computer

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Troubleshooting

•Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

•Connect the camera directly to your computer without passing through a USB hub or other device (page 67).

•The software (supplied) is not installed. Install the software (page 65).

•Your computer does not properly recognize the device because you connected the camera and your computer with the cable for multi-use terminal (DSC-W55) or the USB cable (DSC- W35) before you install the software (supplied). Delete the erroneously recognized device from your computer, then install the USB driver (see the next item).

The “Removable disk” icon does not appear on the computer screen when you connect your computer to the camera.

•Follow the procedure below to install the USB driver again. The following procedure is for a Windows computer.

1Right-click [My Computer] to display the menu, then click [Properties]. The “System Properties” screen appears.

2Click [Hardware] t [Device Manager]. The “Device Manager” appears.

3Right-click [ Sony DSC], then click [Uninstall] t [OK]. The device is deleted.

4Install the software (page 65). A USB driver is also installed.

You cannot copy images.

•Connect the camera and your computer correctly making a USB connection (page 67).

•Follow the designated copy procedure for your OS (pages 67 and 80).

•When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by your camera (page 55).

After making a USB connection, “Picture Motion Browser” does not start automatically.

•Start “Media Check Tool” (page 74).

•Make the USB connection after the computer is turned on (page 67).

The image cannot be played back on a computer.

•If you are using “Picture Motion Browser,” refer to the Help.

•Consult the computer or software manufacturer.

The image and sound are interrupted by noise when you view a movie on a computer.

•You are playing back the movie directly from the internal memory or the “Memory Stick Duo”. Copy the movie to the hard disk of your computer, then play back the movie from the hard disk (page 66).

Troubleshooting

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Contents

DSC-W35/W55 “Instruction Manual” Types of “Memory Stick” that can be used (not supplied) Other memory cards cannot be used Carl Zeiss lens Notes on the LCD screen and lens Notes on the battery pack Basic Operations Using the menu Table of contents Using the Setup screen Viewing images on a TV screen Using your computer Printing still images Troubleshooting Others Index Focus Exposure Adjusting the light intensity Exposure Color On the effects of lighting Quality On “image quality” and “image size” Page Identifying parts When shooting still images When shooting movies Indicators on the screen When playing back still images When playing back movies Page Page When a “Memory Stick Duo” is inserted When there is no “Memory Stick Duo” inserted On image data stored in the internal memory To copy (back up) data on a “Memory Stick Duo” To copy (back up) data on a hard disk of your computer : Shooting movies t page Still image shooting modes : Auto Adjustment mode : Program Auto mode : Scene Selection mode 1 Select a mode with the mode dial Still image (auto adjustment mode): Select Movie: 2 Hold the camera steady, keeping your arm at your side 3 Shoot with the shutter button Shooting images easily (Auto adjustment mode) If you shoot a still image of a subject that is difficult to focus on Using the zoom Flash (Selecting a flash mode for still images) Macro (Shooting close-up) Using the self-timer EV (Adjusting the exposure manually) To change the image size Page Shooting still images (Scene selection) Scene Selection modes Functions that cannot be combined with Scene Selection 1 Press (Playback) button 2 Select an image with b/B on the control button To delete images To cancel the deletion To view an enlarged image (playback zoom) Viewing/deleting images Viewing an index screen To delete images in index mode To cancel a selection Using the menu 2 Press MENU to display the menu 3 Select the desired menu item with b/B on the control button 4 Select a setting with v/V 5 Press MENU to turn off the menu Menu for shooting (page 32) Menu for viewing (page 43) menu the Using Page Shooting menu 9 (Focus): Changing the focus method Page (Metering Mode): Selecting the metering mode WB (White Bal): Adjusting the color tones ISO: Selecting a luminous sensitivity (P.Quality): Selecting the still image quality Mode (REC Mode): Selecting the continuous shooting method Page (Interval): Selecting the frame interval in the [Multi Burst] mode (Flash Level): Adjusting the amount of flash light (Contrast): Adjusting the contrast of the image (Sharpness): Adjusting the sharpness of the image (Setup): Changing Setup items (Folder): Selecting the folder for viewing images -(Protect): Preventing accidental erasure To protect images in single-imagemode Viewing menu To protect images in index mode To cancel the protection To cancel protection of all images in the folder DPOF: Adding a Print order mark (Print): Printing images using a printer (Slide): Playing back a series of images (Resize): Changing the image size of a recorded image (Rotate): Rotating a still image (Divide): Cutting movies Example: Cutting a movie numbered 101_0002 Procedure Trimming: Recording an enlarged image Using the Setup screen 1 Press MENU to display the menu 3 Press v/V/b/B on the control button to select the item you want to set 4 Press z to enter the setting When the menu is not displayed AF Mode Digital Zoom screen Setup the Using Camera Function Guide Red Eye Reduction CameraFor details on the operation 1 page AF Illuminator Auto Review Internal Memory Tool For details on the operation 1 page To cancel the formatting Create REC. Folder To cancel the folder creation Memory Stick Tool Change REC. Folder To cancel changing the recording folder Copy To cancel the copying LCD Backlight (DSC-W55only) Beep Language Initialize To cancel the resetting File Number USB Connect Setup Video Out Clock Set To cancel the clock setting Viewing images on a TV screen 1 Connect the camera to the TV 2 Turn on the TV and set the TV/ video input switch to “video.” 3 Press (Playback) button to turn on the camera On TV color systems NTSC system PAL system PAL-Msystem PAL-Nsystem Using your computer Install the software (supplied) first (page 65) Copying images to your computer (page 66) Enjoying images using the “Picture Motion Browser” (page 74) computer your Using Enjoying your Windows computer Recommended computer environment Recommended environment for copying images USB jack: Recommended environment for using “Picture Motion Browser” 1 Turn on your computer, and insert the CD-ROM(supplied) into the CD-ROMdrive 4 Select the [Region] and [Country/ Area], then click [Next] 5 Follow the instructions on the screen to complete the installation 2 Click [Install] 3 Select the desired language, then click [Next] For a computer with a Memory Stick slot For a computer without a Memory Stick slot With Windows 95/98/98 Second Edition/ NT/Me: Stage 1: Preparing the camera and the computer 1 Insert a “Memory Stick Duo” with recorded images into the camera Copying images to your computer Stage 2: Connecting the camera and your computer Stage 3-A:Copying images to a computer 2 Click [Next] 4 Select a name and destination for the images, then click [Next] 6 Click [Finish] Stage 3-B:Copying images to a Computer 1 Double-click[My Computer] t [Removable Disk] t [DCIM] 2 Double-clickthe folder where the image files you want to copy are stored Then, right-clickan image file to display the menu and click [Copy] 3 Double-clickthe [My Documents] Stage 4: Viewing images on your computer 1 Click [Start] t [My Documents] 2 Double-clickthe desired image file To delete the USB connection Image file storage destinations and file names Example: viewing folders on Windows XP Page 2 Copy the image file to the “Memory Stick Duo” folder in the following order “Picture Motion Browser” overview Exiting the “Picture Motion Browser” Basic instructions Importing images 1 Make sure “Media Check Tool”* is running Using the “Picture Motion Browser” (supplied) Viewing images 2 Connect the camera to your 1 Checking imported images computer with the cable for multi 3 Displaying individual images Displaying images in full-screenmode Creating a data disc 1 Select images to save on the disc 2 Click the button on the tool bar 3 Click [Start] 4 Follow the display instructions to Other functions 1 Choose [Import Settings] t 2 Choose the “Folder to be imported” 3 Click [OK] Changing the “Folder to be imported” To uninstall the “Picture Motion Browser” Copying and viewing images on a computer OS (pre-installed): Mac OS 9.1/9.2/ Mac 1 Prepare the camera and a Macintosh computer 2 Connect the cable for multi-useterminal (DSC-W55)or the USB cable (DSC-W35) 3 Copy image files to the Macintosh computer Using your Macintosh computer 4 View images on the computer Printing directly using a PictBridge compliant printer (page 83) Printing directly using a “Memory Stick” compliant printer Printing using a computer Printing at a shop (page 87) Stage 1: Preparing the camera In single-imagemode In index mode 2 Press B on the control button to select (Setup) 3 Select [ 2 ] (Setup 2) with V, then select [USB Connect] with v/V/B Printing images directly using a PictBridge compliant printer Stage 2: Connecting the camera to the printer 1 Connect the camera to the printer 2 Turn on your camera and the printer Stage 3: Printing [All In This Folder] [DPOF image] [Select] [This image] 3 Select [OK] with V/B, then press z To print other images To print images on the index screen What is DPOF When taking a “Memory Stick Duo” to a shop Marking in single-imagemode 1 Display the image you want to print 3 Select [DPOF] with b/B, then press z Printing at a shop Marking in index mode 1 Display the index screen (page 29) 4 Select [Select] with v/V, then press z 5 Select the image you want to mark with v/V/b/B, then press z Page Battery pack and power The battery pack cannot be installed Cannot turn on the camera The power turns off suddenly The battery remaining indicator is incorrect The camera stops partway through recording a movie The subject is not visible on the screen Recording takes a long time The image is out of focus Zoom does not work The close-upshoot function (Macro) does not work The date and time are not displayed Cannot insert dates on images The screen is too dark or too bright The image is too dark Dots appear and remain on the screen Cannot shoot images in succession Viewing images Your camera cannot play back images The image appears rough right after playback starts Deleting/Editing images Your camera cannot delete an image You have deleted an image by mistake The resizing function does not work You cannot cut a movie You cannot copy images The image cannot be played back on a computer You cannot print an image Images once copied to a computer cannot be viewed on the camera Picture Motion Browser Images are not displayed correctly with “Picture Motion Browser.” You cannot find images imported with “Picture Motion Browser.” You have formatted a “Memory Stick Duo” by mistake Internal memory Cannot play back or record images using the internal memory Cannot copy the data stored in the internal memory to a “Memory Stick Duo” Printing PictBridge compliant printer A connection cannot be established Cannot print images Printing is canceled Cannot insert the date or print images in the index mode Cannot print the image at the size selected Cannot operate the camera after canceling printing Others The camera does not function with the lens portion extended The lens gets fogged Self-diagnosisdisplay Messages C:32:ss For use with compatible battery only C:13:ss Warning indicators and messages Memory Stick locked No memory space in internal memory No memory space in Memory Stick Read only memory Enable printer to connect Connect to PictBridge device No printable image Printer busy Paper error Page Notes on using a “Memory Stick Duo” (not supplied) On the “Memory Stick” Notes on using the Memory Stick Duo Adaptor (not supplied) Notes on using “Memory Stick PRO Duo” (not supplied) Notes on using “Memory Stick Micro” (not supplied) On charging the battery pack Effective use of the battery pack How to store the battery pack On battery life On the battery charger Index