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Sony Z1010 Troubleshooting, in standby, Master reset, Menu language, Troubleshooting, To reset the phone, English by pressing, appears in the display

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TroubleshootingTroubleshooting Why doesn’t the phone work the way I want?

This chapter lists some problems that you might encounter while using your phone. Some problems require that you call your service provider, but most of the problems you can easily correct yourself. However, if you need to hand in your phone for repair, please note that you may lose information and content that you have saved in your phone. You are advised to make a copy of such information before handing your phone in for repair.

Master reset You can return the phone to its original state by deleting the changes that you have made to settings, and the content that you have added or edited.

•If you select Reset settings, the changes that you have made to settings will be deleted.

•If you select Reset all, in addition to your changes to settings, all contacts, messages, personal data, and content that you have downloaded, received

or edited will also be deleted.

To reset the phone1} Settings } the General tab } Master reset.2Select Reset settings or Reset all.

3Enter the phone lock code (0000 or the new code if you have changed it) and press OK.


If you select Reset all, content such as melodies and
pictures that you have downloaded, received or edited
are also deleted.
The phone cannot be switched on
Recharge or replace the battery. % 5 To insert the
SIM card and charge the battery.
No indication of charging
When you start charging a battery that is empty or a
battery that has not been used for a long time, it
may take up to 30 minutes before the battery icon
appears in the display.
Menu language
If the display shows a language that you do not
understand, you can always choose Automatic
(determined by your SIM card) by pressing
8888	in standby. You can always choose
English by pressing 0000		in standby.

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Contents

Contents All rights reserved. © Publication number: EN/LZT 108 6414 R2A Please note: by Sony Ericsson is under license and Memory Stick Duo™ are trademarks or registered trademarks of Sony Any rights not expressly granted herein are reserved Getting started To insert the SIM card and charge the battery 3Place the back cover as shown in the picture and slide it into place 5It may take up to 30 minutes before the battery icon appears on the screen 7Remove the charger by tilting the plug upwards without entering a PIN % 20 Emergency calls delete the number by pressing Available services guide are network- or subscription-dependent your phone Getting to know your phone Overview, phone open Overview, menu *Please note **The menu Navigating the menus Menu language Help texts Shortcuts example, to reach the fifth menu item, press press and Creating standby shortcuts To create a standby shortcut To enter letters using multitap text input } Messaging } Write new } Text message 2Press the appropriate key, – or , repeatedly until the character you want appears on the screen Press… word shown is not the one you want: press marks, press and then or repeatedly. Accept by pressing To add words to the T9 dictionary 1While entering letters, press More and select To insert and remove the Memory Stick Duo 1Insert the Memory Stick Duo in the slot regular-sized For more information about Sony Memory Stick, visit www.memorystick.com File manager To move a file to a folder 1} File manager and select a folder Scroll to a file, for example, a picture that you want to move Manage files Move to folder Quick keys Page Calling Page Emergency calls Enter, for example, 112 (the international emergency number) To view your local emergency numbers }Phonebook } Options } Special numbers }SOS numbers Video call Video call options •Stop camera/Start camera – turn off and on the camera during a video call – turn off and on the microphone during a video call Hide small pic – choose if you want to view a small version of the outgoing or incoming video Contacts or SIM numbers as default phonebook To select contacts or SIM numbers as your phonebook 1} Phonebook } Options } Advanced } My phonebook 2Select Contacts or SIM numbers To add a contact To call a contact press when the contact is highlighted To call a SIM number 2If Contacts is the default phonebook and select the name and number you want to call from the list To delete a contact }Phonebook and scroll to the contact you want to delete, press To delete a SIM number Follow the same steps as for deleting a contact To delete all contacts To send a contact 1} Phonebook and select a contact } More } Send contact Send contact 2Select a transfer method To send all contacts To speed dial From standby, enter the position number } Call To speed dial To set the position number for speed dialling 1} Phonebook } Options } Speed dial 2Scroll to the position to which you want to add a phone number, Add Before voice dialling To activate voice dialling and record names 1} Settings } the General tab } Voice control }Voice dialling }Activate } New voice command } Add and select a contact Caller name The magic word To activate and record the magic word 1} Settings } the General tab } Voice control } Magic word } Activate Instructions appear. Press Continue To reject a call using voice commands You can keep all your voice commands up to date by re-recording }View & edit, and select To re-recorda voice command To activate a call divert 1} Settings } the Calls tab } Divert calls 2Select a call type and then one of the divert options and select Activate Activate To deactivate a call divert Scroll to the divert option and press Deactivate •Press End call twice to end both calls Conference calls conference call on hold and make another call Creating a conference call ongoing call and one call on hold To select a line }Settings } the Calls tab and select to switch to line 1 or To change the name of a line 1}Settings }the Display tab } Edit line tags and select one of the lines 2Edit the name The following calls can be restricted: •All outgoing calls – All outgoing All outgoing •All outgoing international calls – Outgoing intl Outgoing intl To check the call time }Settings } the Calls tab } Time & cost }Call timers To reset the call time meter 1} Settings } the Calls tab } Time & cost } Call timers } More Additional calling functions Notepad To show or hide your phone number 2Press More and select Call & hide ID or Call & show ID To always show or hide your phone number Messaging Text messaging To set the service centre number 1} Messaging } Settings } Text message Service centre 2If there is no number in the list, } New service centre } Add New service centre Receiving text messages When you receive a text message, a message alert sounds and the message New message received Read now? is displayed Read now Picture messages To write and send a picture message . Press to view a list of items to add to your message. Select an item Picture Text Save items from a picture message templates. You can also add new templates To use a predefined template for a picture message 1}Messaging }Templates and select a template •Receive settings in a text message •Create an email account manually •Use the Internet Receiving settings To receive settings in a text message To write and send an email message 1} Messaging } Email } Write new 2Write your subject and message, OK 4Press More to, for example, add more recipients or to add an attachment 5When you have finished writing your message, press Send My friends •Username: – View your username Username: To view the status of a contact 1Messaging } My friends and select a contact 2} More } View status Cell information To turn on the cell information channel }Messaging } Settings } Area info }Cell information Options and settings for text, picture and email messages are listed below: Outgoing server •Preview– view the entire picture message before sending it Preview Preview page •Protocol – select POP3 or IMAP4 Imaging to switch to camera if video recorder is activated. Press to take a picture To use the zoom for the large picture size To adjust brightness •Save to – select where to save video clips recorded with the video recorder Take a self-portrait Press and hold Memory Stick Duo until you have deleted an item from it % 14 File manager Pictures •Have a picture as wallpaper when in standby mode •Download pictures Animations Handling pictures To edit and save a picture 2Scroll to the picture you want, More Use More } Save picture copyright-protected Entertainment Ringtones and melodies Intro Verse Chorus Break To compose a melody •On – all the time On if silent •Off – all the time To set the vibrating alert 1} Settings } the Sounds & alerts tab } Vibrating alert Themes Connectivity •You can enter settings by using the wizard •You can enter or edit settings manually Setting up with the wizard Using Internet To select Internet profile To stop browsing Press More and select Exit browser Exit browser The options menu always contains the following: •Exit browser – disconnect and go to standby To download from wap.sonyericsson.com 1} Internet services } More } Bookmarks } Sony Ericsson 2Select what you want to download and follow the instructions that appear Stored information When browsing, you can save information in your phone Stored information HTTP profile, the connection will be secure if the URL starts with https: To turn on a secure connection (WAP) 1} Connectivity } Internet settings } Internet profiles 2Highlight a profile, } More } Settings 3Turn on security To enter the remote synchronization settings to create a new account Enter a name for the new account New account Applications To turn Bluetooth on }Connectivity } Bluetooth } Turn on To add a device to your phone . The Bluetooth function of the other device must also be on To organize your list of devices To add a Bluetooth handsfree to your phone . The first time you add a handsfree is displayed, press If you already have a handsfree in your list of devices Bluetooth To receive an item When you receive the item, follow the instructions on the screen Infrared port To turn the infrared port on }Connectivity } Infrared port and select On. Select More features Calendar Appointments To add a new appointment To set reminders }Organizer } Calendar } More } Advanced Calendar View week Navigating in your calendar also use the keypad as follows Calendar settings }Organizer } Calendar } More and select one of the options: • View week – select, add, edit or delete appointments • New appointment – add a new appointment New appointment To set reminder options }Organizer } Tasks and select a task } More Reminder options To view a task }Organizer } Tasks and select a task } View Profiles Stopwatch Timer Calculator Display light Start-up screen Your PIN and PUK are supplied by your network operator To unblock your SIM card 1PIN blocked is displayed 2Enter your PUK, OK 3Enter a new four- to eight-digitPIN, OK Code memo •All codes are encrypted in the phone •When you access your codes, they are shown for a limited time only To open code memo for the first time 1} Organizer } Code memo. A message with instructions is displayed, Continue To reset code memo 1Press More and select Reset Reset code memo Online services the first data download, a new submenu appears under the menu Troubleshooting Insert SIM SOS calls only No network 74 SIM card lock You have entered your PIN or PIN2 incorrectly three times in a row. To unblock Additional information Antenna Efficient use Radio frequency (RF) exposure and SAR Driving CHILDREN Power supply Emergency calls Battery use and care Disposing of the battery Limited Warranty What we will do Conditions Page FCC Statement Declaration of Conformity Supported formats Display •Internal/Primary display: TFT LCD, 65 536 colours, 176x220 pixels (QCIF+a) •External/Secondary display: STN LCD, grayscale, 101x80 pixels Icons The card lock or phone lock is on. A secure WAP connection is established You have received a message via cell broadcast Page Index Page Page Q quick keys 16–17