Troubleshooting
Some problems require that you call your service provider, but most of the problems you can easily correct yourself. Remove the SIM card before handing your phone in for repair.
Why do I have problems with memory capacity and speed?You need to restart your phone from time to time.
1Turn off the phone and remove the battery cover
%4 Insert the SIM card and battery.
2Remove the battery for 10 seconds and then insert
it in the phone.
3Put the battery cover on and turn on the phone.
My screen freezes or flickers, what should I do?•Do a master reset % 19 Master reset.
Why can’t I turn on my phone?•Try charging the battery until it is fully charged. The battery icon may not appear until the phone has charged for 30 minutes.
Why can’t I charge my phone?• Attach the charger properly. The power icon on the charger should face upwards.
Why does my phone turn itself off?Something in your pocket or bag has probably pressed the on/off key accidentally.
•Lock the keypad % 20 Automatic keylock.
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