Troubleshooting

If you get any errors or problems related to Exchange ActiveSync, check the suggestions below for troubleshooting.

Synchronization errors

If you have synchronization problems, or general problems with the Exchange ActiveSync application, perform the following actions.

Check the log

You can find information about errors in the log:

Check the log in Tools > Exchange ActiveSync > ActiveSync menu > View log. Often, the root error

is not the last entry. Scroll upwards to see more entries.

For a more detailed log, enable Verbose Logging, see Changing Exchange ActiveSync™ settings on page 8. Try to re-create the error, and check the logged error messages.

Restart the phone or reset data

In rare cases you may get a “Program Closed” message from Exchange ActiveSync, indicating that a specific

application has closed down due to errors. If you cannot start the application again, try the following suggestions:

Turn your phone off, then turn it back on.

Remove and reinsert the battery.

If the problem persists, and you are sure that it is related to the Exchange ActiveSync client, it is recommended to reset all the data from the advanced settings in Tools > Exchange ActiveSync > ActiveSync menu > Settings > Adv tab.

Connection errors

Verify the following:

If you cannot connect, verify that a data connection is available, and that you can access Internet on your phone.

Check that flight mode is not accidentally enabled.

If you are using the phone during a push or scheduled synchronization, the synchronization will be skipped and attempted again later. The message Lost connection is diplayed. Try to synchronize again, or wait a few minutes.

Exchange ActiveSync™

17

Page 17
Image 17
Sony Ericsson P990 manual Troubleshooting, Synchronization errors, Connection errors, Check the log

P990 specifications

The Sony Ericsson P990 was a smartphone launched in 2006 that stood out with its innovative design and feature set at the time. It was part of the P series, known for blending the capabilities of a mobile phone with that of a personal digital assistant (PDA). With its sleek and stylish form factor, the P990 offered both form and function, appealing to business professionals and tech-savvy users alike.

One of the standout features of the Sony Ericsson P990 was its unique dual-display design. It featured a 2.7-inch touch-sensitive screen with a resolution of 240 x 320 pixels, which provided a vivid and clear viewing experience. In addition to the main display, the phone also had a secondary front display that helped users interact with the device while it was closed, making it easier to manage calls and notifications without needing to open the device.

In terms of operating system, the P990 operated on the Symbian OS with the UIQ interface, allowing for a versatile and customizable user experience. This operating system supported a wide range of applications, enhancing productivity and entertainment options. The phone also included an impressive suite of applications, including email, a web browser, and multimedia functions.

The P990 was equipped with a 2-megapixel camera, which was considered average for smartphones of its time but featured options for video recording and had robust image editing capabilities. It supported expandable memory through a Memory Stick PRO Duo, allowing users to store more photos, videos, and files.

Communication options were another strong point of the P990. It came with integrated Wi-Fi support, allowing for faster internet connectivity in compatible areas, as well as Bluetooth technology for seamless pairing with other devices. The inclusion of 3G support further enhanced its functionality, ensuring users could remain connected on the go.

The device also featured a full QWERTY keyboard that slid out from beneath the touchscreen, making it easier to type longer messages or emails. This combination of a touchscreen and a physical keyboard provided versatility and comfort, enabling users to choose their preferred input method.

Overall, the Sony Ericsson P990 was an innovative device that showcased the advancing capabilities of smartphones in the mid-2000s. Its combination of a rich feature set, dual displays, and a user-friendly interface made it a memorable entry in the smartphone market and a staple for those seeking a powerful yet stylish mobile device.