I cannot turn the phone on, what should I do?

Try charging the phone until it has finished charging. Attach the charger (make sure the power icon on the charger is facing upwards) and charge the phone for 2.5 hours. The battery icon on the screen may not appear until the phone has charged for 30 minutes.

What is my phone lock code?

A phone lock protects your phone against unauthorized use. If a different SIM card is inserted in the phone, the phone lock code has to be entered. The default phone lock code is 0000.

What do these error messages mean?

PIN blocked

You have entered the wrong PIN code three times. Your SIM is now locked. Unlock your SIM with your PUK code, which is provided together with your PIN code by your network operator.

1Enter your PUK code and select OK.

2 Enter a new PIN and select OK.

3 Re-enter the new PIN to confirm and select OK.

Insert SIM

Your SIM card is not inserted correctly or may be damaged or dirty. Try one or more of the following:

•Remove the SIM card and insert it correctly.

•Clean the connectors on the SIM card and phone with a soft brush, a cloth or a cotton bud.

•Check if the SIM card is damaged.

•Contact your network operator to get a new SIM card.

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