You also have the option to do a

I cannot turn on the phone

Master reset. Some of the personal

Possible cause: The battery is

data and settings you have made will

discharged.

be lost when you do this % 81 Master

Solution: Recharge the battery

reset.

% 5 To charge the battery.

No battery icon appears when I start

Solution: Turn the phone on with the

charging the phone

charger attached. If the phone starts,

Possible cause: The battery is empty

restart the phone with no charger

or has not been used for a long time.

attached.

Solution: It may take up to 30 minutes

I cannot charge the phone or battery

before the battery icon appears on the

capacity is low

screen.

Possible cause: The charger is not

 

Some menu options appear in grey

properly connected to the phone.

Possible cause: A service is not

Solution: Make sure that the charger

activated or your subscription does

connector clicks properly into place

not support the function.

when connected % 5 To charge the

 

Solution: Contact your network

battery.

operator.

Possible cause: The battery

 

Possible cause: Since you cannot

connection is poor.

send themes, pictures and sounds

Solution: Remove the battery and

that are copyright-protected, the Send

clean the connectors. You can use

menu is sometimes unavailable.

one of the following lightly soaked

 

I do not understand the language

in alcohol; a soft brush, a cloth or a

in menus

cotton bud. Make sure that the battery

Possible cause: The wrong language

is completely dry before you put it

is set in the phone.

back. Check that the battery

Solution: Change the language

connectors in the phone are not

damaged.

% 17 Phone language.

 

Troubleshooting 79

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