n170 N

Troubleshooting

What should I do if I cannot write data to CD media?

❑Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver.

❑Stop using the keyboard.

❑If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage.

What should I do if I cannot write data to DVD media?

❑Make sure you are using the correct DVD recordable media.

❑Check which DVD recordable format is compatible with your optical disc drive. Note the possibility that some brands of DVD recordable media do not work.

❑The preinstalled software on your computer does not support copying DVD movies. Macrovision or a similar video protection technology prevents users from copying DVD movies. Copying a DVD movie would be a copyright infringement and therefore illegal.

Why can't I write data to Blu-ray Disc media?

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This Q & A entry applies to selected models only. See the online Specifications to find the type of your optical disc drive, and then Reading and Writing Optical Discs (page 36) to find about the supported disc media.

❑Make sure your optical disc drive supports the Blu-ray Disc writing function. The CD-RW/DVD-ROM, DVD-ROM, and DVD±RW/±R DL/RAM drives do not support it.

❑BD-R Disc media are not rewritable. You cannot add or erase data to or from the BD-R Disc media.