Troubleshooting
Some problems will require you to call your network operator.
For more support go to www.sonyericsson.com/support.
Common questions
Master reset
If you select Reset settings, the changes that you have made to settings will be deleted.
If you select Reset all, in addition to your changes to settings, all contacts, messages, personal data, and content that you have downloaded, received or edited will also be deleted.
To reset the phone
1From standby select Menu > Settings > the General tab > Master reset.
2Select an option.
3Follow the instructions that appear.
I cannot charge the phone or battery capacity is low
The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.
The battery is worn out and needs to be replaced. See Charging the battery on page 7.
No battery icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
Some menu options appear in grey A service is not activated. Contact your network operator.
I cannot use SMS/text messages on my phone
Settings are missing or incorrect. Contact your network operator
to find out the correct SMS service center setting. See Text messages on page 30.
I cannot use picture messages on my phone
Your subscription does not include data capability. Settings are missing or incorrect. Please contact your network operator.
See Help in your phone on page 7 or go to www.sonyericsson.com/support to order settings and follow the instructions on the screen. See Settings on page 49.
62Troubleshooting
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