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Sony Ericsson W910I Troubleshooting, Common questions, Master reset, Text messages, Reset settings, Troubleshooting, Select an option, 2Select an option, To reset the phone

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Troubleshooting

Some problems will require you to call your network operator.For more support go to www.sonyericsson.com/support.

Common questions

I have problems with memory capacity or the phone is working slowlyRestart your phone every day to free memory or do a Master reset.

Master reset

If you select Reset settings, the changes that you have made to settings will be deleted.

If you select Reset all, in addition to your changes to settings, all contacts, messages, personal data, and content that you have downloaded, received or edited will also be deleted.

To reset the phone1From standby select Menu > Settings > the General tab > Master reset.

2Select an option.

3Follow the instructions that appear.

I cannot charge the phone or battery capacity is low

The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.

The battery is worn out and needs to be replaced. See Charging the battery on page 7.

No battery icon appears when I start charging the phoneIt may take a few minutes before the battery icon appears on the screen.

Some menu options appear in grey A service is not activated. Contact your network operator.

I cannot use SMS/text messages on my phone

Settings are missing or incorrect. Contact your network operator to find out the correct SMS service centre setting. See Text messages on page 29.

I cannot use picture messages on my phone

Your subscription does not include data capability. Settings are missing or incorrect. Please contact your network operator.

Troubleshooting 65

This is the Internet version of the User's guide. © Print only for private use.

Contents

Contents Getting started Calling Sony Ericsson W910i Messaging Entertainment Connectivity More features Troubleshooting Important information Sony Ericsson W910i Instruction symbols Getting started Assembly Turning on the phone Help in your phone Charging the battery Phone overview Page Menu overview Page Navigation File manager Page Phone language Entering text Calling Making and receiving calls To re-diala number •When Retry? appears select Yes To answer a call •Open your phone You can turn Open to answer on or off. See Open to answer on page Contacts 5Select a number option 6Scroll between tabs and select the fields to add information 7Select Save. Calling contacts To call a phone contact 2 Scroll to a contact and press 2Scroll to New contact and select Options > Advanced > Back up to m. card To add a SIM contact 5 Select a number option and add more information, if available 6 Select Save To call a SIM contact Call list Speed dial Voicemail Voice control To record a voice command using voice dialling Voice dialling Activate 3Record a voice command such as “John mobile” To re-recorda voice command Diverting calls More than one call My numbers Accept calls Restricted dialling Fixed dialling Call time and cost Showing or hiding your phone number Open to answer Messaging Text messages Picture messages Message options Templates Voice messages Email Page My friends Area and cell information Imaging Camera and video recorder Using the camera Camera icons and settings Camera shortcuts Transferring pictures Camera printing Pictures PhotoDJ™ and VideoDJ™ Themes Entertainment Stereo portable handsfree Walkman® player Video player •SensMe™ – list all tracks available by mood •Genre – list music genres •Year – list tracks in your phone and on a memory card by year •Video – list all video clips in your phone or on a memory card To create a playlist Transferring music from a computer TrackID™ Radio PlayNow™ Ringtones and melodies MusicDJ™ Sound recorder Games Applications Connectivity Settings Phone name Using the Internet Web feeds Bluetooth™ wireless technology Using the USB cable Phone mode •Windows® •Windows XP (Pro and Home) Microsoft Windows Explorer 54Connectivity Synchronizing Page Update service More features Alarms Calendar Tasks Timer, stopwatch and calculator Code memo Profiles Time and date Locks SIM card lock To use the phone lock >the General tab > Security > Locks >Phone protection > Protection 3Enter the phone lock code and select OK To unlock the phone Troubleshooting Common questions Error messages Insert correct SIM card Wrong PIN/Wrong PIN2 You have entered your PIN or PIN2 incorrectly To insert the SIM card PIN blocked/PIN2 blocked Important information Page Guidelines for Safe and Efficient Use Battery Personal medical devices Driving Antenna Efficient use Radio frequency (RF) exposure and Specific Absorption Rate (SAR) Accessible Solutions/Special Needs Disposal of old electrical and electronic equipment 72Important information Disposing of the battery WARNING: Precautions on Memory Card Use Protection of personal information End User Licence Agreement Limited Warranty Our warranty What we will do Conditions FCC Statement Declaration of Conformity Index Page phone name copying to/from 19 PIN code SMS See text messages