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2 Shipping Information
2-1 Unpacking and Inspection
You should inspect your Ball & Jewell EX Series Screenless
Granulator for possible shipping damage.
Thoroughly check the equipment for any damage that might have
occurred in transit, such as broken or loose wiring and
components, loose hardware and mounting screws, etc.
2-2 In the Event of Shipping Damage
Important!
According to the contract terms and conditions of the Carrier, the responsibility
of the Shipper ends at the time and place of shipment.
; Notify the transportation company’s local agent if you discover
damage
; Hold the damaged goods and packing material for the
examining agent’s inspection. Do not return any goods to
Ball & Jewell before the transportation company’s
inspection and authorization.
; File a claim with the transportation company. Substantiate the
claim by referring to the agent’s report. A certified copy of our
invoice is available upon request. The original Bill of Lading
is attached to our original invoice. If the shipment was
prepaid, write us for a receipted transportation bill.
; Advise Ball & Jewell regarding your wish for assistance and to
obtain an RMA (return material authorization) number.