Sterling Water Heater quick start Troubleshooting - Quick Guide, Problem, Possible cause, Solution

Models: Water Heater

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Micro Series Water Temperature Control Units

 

Micro Series Water Temperature Control Units

 

Reference Manual (PN: 682.89373.00) for

 

Complete Operation and Installation Instructions

 

(Available online at www.sterlco.com)

 

 

 

 

Troubleshooting - Quick Guide

 

 

 

Problem

Possible cause

Solution

 

No power.

Check main disconnect, fuses, wiring, and

 

power lead to unit.

 

 

 

Wrong voltage supplied to unit.

Voltage must be within plus or minus 10% of

Unit does not turn on

nameplate rating.

 

 

Defective on/off switch.

Replace.

 

Control circuit fuse blown.

Replace.

 

Defective control transformer.

Check transformer.

 

Broken or loose wire in pump motor control circuit.

Locate and repair.

 

Pump motor contactor holding coil is open.

Repair or replace.

 

 

Check for at least 16 psig (110.32 kPa/1.1

Unit does not run

Low water pressure light on.

bars) water pressure on WATER IN or CITY

 

WATER MAKEUP.

 

 

 

Water supply to unit is turned off.

Open water supply.

 

Pump overload light on.

Reset and test each leg for balanced amp

 

draws.

 

 

 

Undersized connectors/ water lines.

Increase size of connectors/ water lines.

 

Long connecting lines between unit and mold.

Move the unit closer to the mold and shorten

 

connecting lines.

Temperature fluctuations/

 

Serpentine flow through mold.

Connect lines for parallel flow instead of

rapid cycling from hot to

series flow.

 

cold.

 

 

Blocked water line in mold.

Check mold for metal chips or lime buildup.

 

Clean mold.

 

 

 

Quick disconnect fitting with check valve.

Remove and replace fitting or valve.

 

Lime buildup in unit piping.

Clean or replace.

 

Drain is plugged or excessive back pressure is in drain

Clear drain line or eliminate back pressure

 

line.

condition.

 

Faulty solenoid valve.

Test solenoid valve by pressing VENT

 

button and listen for valve operation.

 

 

Replace if faulty.

 

Controller Cool output relay open.

Replace output relay.

Unit overheats or does not

Solenoid valve is not operating, but COOL LED is on.

Set process temperature to minimum and

check for magnetism on solenoid coil top.

cool

 

Solenoid coil circuit is open.

Check coil resistance. If MΩ range, replace

 

 

solenoid coil.

 

 

 

Modulating valve is not operating, but OUT2 LED is on.

Set process temperature to minimum and

 

check for complete travel of valve.

 

 

 

Insufficient pressure differential between cooling

Find a means to get less back pressure in

 

WATER IN and OUT lines.
the WATER OUT line.

 

Cooling valve is undersize.

Replace cooling valve with a larger valve.

 

Defective heater contactor.

Visually inspect coil and contacts;

 

repair/replace defective contactors.

 

 

 

 

Check resistance on all three (3) legs of the

Unit does not heat/cannot

Defective immersion heater.

heater with an ohm meter. If not all equal,

 

contact factory for replacement heater.

achieve set point

 

Heater contactor is not energizing, but HEAT LED is on.

Set process temperature to maximum and

 

 

check for control voltage at heater contactor.

 

 

 

Faulty/dirty solenoid valve.

Press VENT button several times to flush

 

the valve.

 

 

 

 

 

Sterling, Inc.

 

Part No: 682.92594.10

2900 S. 160th Street · New Berlin, WI 53151 · USA

Bulletin No: HC2-320

Tel. 262.641.8610 • Fax 262.641.8653

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Sterling Water Heater Troubleshooting - Quick Guide, Problem, Possible cause, Solution, Water Makeup, the WATER OUT line

FAQ

How can I troubleshoot my Sterling Water Heater?

You can refer to the troubleshooting quick guide in the official manual for possible causes and solutions.

Where can I find the reference manual for Sterling Water Heater?

The reference manual PN: 682.89373.00 is available online at www.sterlco.com.

What should I do if my Sterling Water Heater does not turn on?

You can check for possible causes such as no power or wrong voltage supplied to the unit, and find corresponding solutions in the troubleshooting guide.