Trouble Shooting Guide
SYMPTOM | POSSIBLE CAUSE | SOLUTION |
Shortened range | Batteries not charged for long | Charge batteries for eight hours |
| enough | or more |
| Batteries weak and cannot hold | Replace battery pack |
| charge |
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Battery pack not | Battery pack fault | Replace battery pack |
charging | Charge fault | Replace charger |
| ||
| Charger loom or plug damaged | Contact local mobility dealer |
| Loose connection | Check plugs and looms |
| No output from wall outlet | Try a wall socket in a different |
|
| room |
| Fuse in charger mains plug blown | Unplug from wall & change fuse |
| Button on battery pack has popped | Switch off and press button back |
| out | in |
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Battery charging | Faulty batteries | Replace battery pack |
current high | Scooter switched on during | Turn scooter off |
| ||
| charging |
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Battery gauge shows | See battery pack not charging | See battery pack not charging |
empty after charging |
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|
No drive | Engage | |
| Flat batteries | Charge battery pack |
| Scooter not switched on | Ensure it is switched on |
| Battery pack not connected line up | Check battery pack is connected |
| level properly | properly |
| Scooter in sleep mode | Turn key off and on again |
| Charger plugged in | Unplug charger |
| Button on battery pack popped out | Reset |
| Disconnected loom or plugs | Check all plugs & looms |
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Motor runs irregularly | Control system fault | Contact dealer |
and/or noisily | Electrical malfunction | Contact dealer |
| ||
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM, | ||
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER. | ||
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER | ||
| SERVICEABLE PARTS |
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32 | Iss 1 |
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