In case of malfunction
The following pages include some quick advice to follow if you experience problems. Before contacting your hearing healthcare professional, please follow the advice below:
If the hearing aid is dead, it could be because:
•The instrument is not turned on. Make sure the bat- tery drawer, which functions as the on/off switch, is pushed all the way upwards and that the word “OFF” is not visible on the switch.
•The battery is dead or does not work. Insert a new battery. Make sure the battery is placed correctly and that the battery drawer is closed correctly.
•The sound outlet of the earmold is blocked. Blockage of the sound outlet of an earmold is often caused by earwax. Clean the blocked sound outlet.
If the hearing aid volume is not powerful enough, it could be because:
•The battery is nearly exhausted. Insert a new battery. Make sure the battery is placed correctly and that the battery drawer is closed correctly.
•The sound outlet of the earmold is blocked. Blockage of the sound outlet of an earmold is often caused by earwax. Clean the blocked sound outlet.
•Your ear is blocked by earwax. Contact your ENT doctor/physician.
•Your hearing may have changed. Contact your hear- ing healthcare professional.
38
