PROBLEM

CORRECTIVE ACTION

Sound OK, picture poor

• Try a new channel, if OK, then possible station trouble.

 

• Is antenna connected to jack on the back of the set?

 

• If outside antenna is being used, check for broken wire.

 

• Check for local interference.

 

• Adjust “CONTRAST” & “BRIGHTNESS” control.

Picture OK, sound poor

• Try a new channel, if OK, then possible station trouble.

 

• Check for local interference.

 

 

No operation by infrared remote

• Make sure the AC cord is connected to an AC outlet.

control

• Check batteries in remote control.

 

 

CLOSED CAPTION PROBLEM

POSSIBLE REMEDY

 

 

Misspelling in captions

• Error committed by the closed captioning production company.

 

Possible in a live broadcast. Not in case of a prerecorded program.

Text is not shown in its entirety or

• A few seconds of delay is common for live broadcast.

a delay occurs from what is being

• Display capacity may not exceed 220 words per minute. If a dialogue

said.

exceeds that rate, selective editing is used to insure that the captions

 

remain up-to-date with the current TV screen dialogue.

 

 

Captions scrambled with white

• Caused by interferences of building, power lines, thunderstorms, etc.

boxes

 

 

 

No captions in a program which

• The broadcast may use a time compression process to speed up the

must contain closed caption

program. The decoder cannot read the compressed information and

 

captions will be lost.

 

 

Black box in the TV screen

• You are in TEXT mode. Select a CAPTION mode (“CAPTION1”,

 

“CAPTION2”) or Caption “OFF”.

 

 

NOTE

The LCD panel is manufactured to provide many years of useful life. Occasionally a few non active pixels may appear as a fixed point of blue, green or red. This is not to be considered a defect in the LCD screen.

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Sylvania 6620LDG owner manual Closed Caption Problem Possible Remedy, CAPTION2 or Caption OFF