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Symbol Technologies P 300STD, P 300STD/FZY/PRO Scanner Troubleshooting

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P 300STD/FZY/PRO Scanner Product Reference Guide

Troubleshooting

Note: If, after performing these checks, the problem is not corrected, contact

your distributor or call the Symbol Support Centers. See Service

Information on page x for contact information.

Table 4-1. Troubleshooting

Problem Possible Cause Possible Solutions

Nothing happens when

you follow the operating

instructions.

No power to the scanner.

Scanner is not programmed for

the correct host.

Scanner is not programmed for

the correct bar code type.

Interface/power cables are

loose.

Bar code symbol is unreadable.

Check the system power. Ensure the

power supply is connected if your

configuration requires a power supply.

Be sure the scanner is programmed for the

terminal in use.

Be sure the scanner is programmed to read

the type of bar code you are scanning.

Check for loose cable connections.

Check the symbol to make sure it is not

defaced. Try scanning test symbols of the

same bar code type.

Symbol is decoded, but

not transmitted to the

host terminal.

Scanner is not programmed for

the correct host type.

Be sure the proper host type is selected.

(See Chapter 2, Programming the

Scanner.)

Scanned data is

incorrectly displayed on

the terminal.

Scanner is programmed to

work with the wrong keyboard

type.

RS-232 host setup is wrong.

Scanner is programmed to

work with the wrong host

type.

Scanner is programmed with

the wrong editing options.

For a keyboard wedge configuration,

ensure the system is programmed for the

correct keyboard type, and the CAPS

LOCK key is off.

Ensure the scanner’s communication

paraneters match the host terminal’s

settings.

Be sure the proper host is selected.

Be sure editing options (e.g., UPC-E to

UPC-A Conversion) are properly

programmed.

Contents

Main Page Page ii iii Contents About This Guide Chapter 1. Getting Started iv Chapter 2. Programming the Scanner v vi vii Chapter 3. Advanced Data Formatting (ADF) Page About This Guide Chapter Descriptions Audience Notational Conventions Related Publications Service Information Symbol Support Centers xii xiii xiv Warr ant y Warranty Coverage and Procedure xv General Page Chapter 1 Getting Started Unpacking Accessories Cables User Documentation Optional Accessories Setting Up the P 300 Scanner Switching Cables Connecting Power Connecting to a Host RS-232 Connection RS-232 Direct Connection Wand Emulation Connection Keyboard Wedge Connection Synapse Cable Connection RS-232 Connection using Synapse Keyboard Wedge Connection using Synapse Programming the Scanner P 300PRO Scanning Mode Options Smart Raster Slab Only Raster Always Raster Programmable Raster Aiming Modes Aiming Dot Option Slab Raster Option Scanning 1D Bar Codes Aiming Scanning PDF417 (2D) Bar Codes (P300 PRO only) Test Symbols Page Scan Stand Operation 1-15 Beeper Indications Table 1-1. Beeper Indications 1-16 Table 1-1. Beeper Indications (Continued) Macro PDF Tabl e 1- 2 provides beeper definitions for Macro PDF mode. Table 1-2. Macro PDF Beeper Indications Page Page Chapter 2 Programming the Scanner Page Page Page Page Page Page Page Page Page Page Page Page Page Laser On Time Page Tri gg er Mod e Page Page LRC Checksum Linear Code Type Security Level Page Page Page Scan Stand Options Time Delay to Low Power Mode Timeout Between Decodes 2-27 Timeout Between Decodes (Continued) Page Page Page Page Page Decode UPC/EAN Supplementals Decode UPC/EAN Supplemental Redundancy Page UPC-A Preamble UPC-E Preamble Page Convert UPC-E to UPC-A Convert UPC-E1 to UPC-A Page UPC/EAN Security Level UPC/EAN Security Level 0 UPC/EAN Security Level 1 Page Page Page Page Page Page Page Page Enable/Disable Trioptic Code 39 Set Lengths for Code 39 Page Page Page Enable/Disable Code 39 Full ASCII Code 39 Buffering (Scan & Store) Buffer Data Clear Transmission Buffer Transmit Buffer Overfilling Transmission Buffer Attempt to Transmit an Empty Buffer Page Page Page Set Lengths for Code 93 Page Page Set Lengths for Interleaved 2 of 5 Page Page Page Convert I 2 of 5 to EAN-13 Page Set Lengths for Discrete 2 of 5 Page Page Set Lengths for Codabar Page Page Page Page Set Lengths for MSI Plessey Page Page Page Page Page Page Code 128 Emulation UCC/EAN-128 Emulation Scanning Mode Programmable Raster Height And Raster Expansion Speed Page Aiming Mode Transmit Code ID Character Page Page Prefix/Suffix Values Scan Data Transmission Format Page RS-232C Parameters Baud Rate Parity Check Parity Hardware Handshaking Page Software Handshaking Page Host Serial Response Time-out RTS Line State Stop Bit Select ASCII Format Beep on <BEL> Page Page Page Variable Leading Margin 2-113 Variable Leading Margin (contd) Page Keyboard Wedge Parameters Host Interfaces National Keyboard Types Page Page Intercharacter Delay Convert Control Characters Numeric Bar Codes Page Page Macro PDF Features Caution Macro PDF Transmit / Decode Mode Symbols 2-125 Macro PDF Transmit / Decode Mode Symbols (Continued) Transmit Symbols in Codeword Format Page Escape Characters Delete Character Set ECIs ECI Decoder Page Transmit Macro PDF User-Selected Fields Page 2-134 Transmit Macro PDF User-Selected Fields (Continued) Page Page Chapter 3 Advanced Data Formatting (ADF) Rules: Criteria Linked to Actions Using ADF Bar Codes ADF Bar Code Menu Example Rule 1: The Code 128 Scanning Rule Rule 2: The UPC Scanning Rule 2 3 4 5 Alternate Rule Sets Rules Hierarchy (in Bar Codes) Default Rules 3-8 Beeper Definitions for ADF 3-9 ADF Bar Codes 3-10 Table 3-4. ADF Bar Codes Special Commands Begin New Rule Save Rule Erase Quit Entering Rules Disable Rule Set Criteria Code Types 3-15 Code Types (continued) 3-16 Code Lengths 3-18 3-19 3-20 3-21 Message Containing A Specific Data String Specific String at Start Specific String, Any Location Any Message OK 3-23 Numeric Keypad Bar codes on this page should not be confused with those on the alphanumeric keyboard. Rule Belongs To Set Actions Send Data 3-26 3-27 3-28 Send Pause Setup Field(s) Move Cursor To a Character Move Cursor to Start of Data Move Cursor Past a Character Skip Ahead N Characters 3-31 Skip Ahead (continued) 3-32 Skip Back N Characters 3-34 Skip Back (continued) 3-35 Send Preset Value Modify Data Remove All Spaces Crunch All Spaces Page 3-38 Pad Data With Spaces 3-39 3-40 3-41 3-42 3-43 Pad Data With Zeros 3-44 3-45 3-46 3-47 Beeps Send Keystroke (Control Characters and Keyboard Characters) Control Characters 3-50 3-51 3-52 3-53 3-54 Keyboard Characters Use these bar codes to send keyboard characters. 3-55 3-56 3-57 3-58 3-59 3-60 3-61 3-62 3-63 3-64 3-65 3-66 Send ALT Characters Use these bar codes to send ALT characters 3-67 3-68 3-69 3-70 Send Command Characters 3-71 Send Command Characters (continued) 3-72 Send Special Characters 3-73 Send Keypad Characters 3-74 3-75 3-76 3-77 Send Function Keys 3-78 3-79 3-80 3-81 3-82 3-83 Turn On/Off Rule Sets Use these bar codes to turn rule sets on and off within a rule. 3-84 Alphanumeric Keyboard 3-85 3-86 3-87 3-88 Bar codes on this page should not be confused with those on the numeric keypad. Page 3-90 3-91 3-92 3-93 3-94 3-95 3-96 3-97 Page Page 4-2 Troubleshooting Table 4-1. Troubleshooting Appendix A Programming Reference UCC/EAN-128 A-2 Table A-1. Reading Standard Code128 & UCC/EAN 128 AIM Code Identifiers A-4 A-5 Table A-3. Modifier Characters (Continued) A-6 Prefix / Suffix Values A-7 Table A-3. Prefix/Suffix Values (continued) Page Appendix B Keyboard Maps B-2 P 300STD/FZY/PRO Scanner Product Reference Guide Figure B-3. IBM PS2 Keyboard Figure B-2. IBM PC/AT Keyboard B-3 Keyboard Maps Figure B-5. NCR 7052 58-Key Keyboard Figure B-4. NCR 7052 32-Key Keyboard Page C-1 Appendix C ASCII Character Set Table C-1. ASCII Character Set C-2 C-3 C-4 C-5 C-6 C-7 C-8 C-9 C-10 C-11 Page D-1 Appendix D Technical Specifications Table D-1. Technical Specifications D-2 Table D-1. Technical Specifications (Continued) D-3 Technical Specifications Distance from Front of Scanner P 300STD Decode Zone Width of Field D-4 P 300STD/FZY/PRO Scanner Product Reference Guide Distance from Front of Scanner P 300FZY Decode Zone Width of Field D-5 Technical Specifications Depth of Field P 300PRO 1-D Decode Zone Note: Typical performance at 68F (20C) on high quality symbols. D-6 P 300STD/FZY/PRO Scanner Product Reference Guide Figure D-4. P 300PRO 2-D Decode Zone P 300PRO 2-D Decode Zone Depth of Field Note: Typical performance at 68F (20C) on high quality symbols. D-7 Pin-outs Table D-2. Pin-outs Page Glossary-1 Glossary Glossary-2 Glossary-3 Glossary-4 Glossary-5 Glossary-6 Glossary-7 Glossary-8 Glossary-9 Glossary-10 Glossary-11 Page Index-1 Index Numerics A Index-2 B Index-3 C D E F H K L M N P Index-5 Index-6 R S T Index-7 U V W Page Tell Us What You Think...