TAG 20 Solving Common Problems

Troubleshooting 8-3

Solving Common Problems

For easy reference, the problems are divided into these categories.

Problem Type Go to

Battery problems P. 8-4

Optical drive problems P. 8-5

Display problems P. 8-5

Floppy disk drive problems P. 8-7

Hardware device problems P. 8-8

Hard disk drive problems P. 8-8

Infrared problems P. 8-8

Keyboard and mouse problems P. 8-9

LAN problems P. 8-10

WLAN problems P. 8-10

Modem problems P. 8-12

PC card problems P. 8-12

Power Management problems P. 8-13

Printer problems P. 8-13

Software problems P. 8-14

Sound problems P. 8-14

Startup problems P. 8-15

Other problems P. 8-16

Contents

Main Page Page Page On the Use of the System Class B Regulations USA Safety Notices About the Battery Caution Texts Concerning Lithium Batteries Attention (for USA Users) About the AC Adapter About the Modem Caution Caution (for USA Users) On the Use of RF Device USA and Canada Safety Requirements and Notices Radio Frequency Interference Requirements and SAR Use in specific environments: Antenna use: Explosive Device Proximity Warning Antenna Warning Use on Aircraft Caution EMC Requirements Canada Radio Frequency Interference Requirements European Union CE Marking and Compliance Notices Statements of Compliance Local Restrictions of 802.11b Radio Usage General Belgium and the Netherlands France Turning Off the Wireless LAN Radio Table of Contents Chapter 2 Operating Your Tablet PC ...................................2-1 Chapter 3 Managing Power .................................................. 3-1 Chapter 4 Expanding Your Computer.................................. 4-1 Chapter 5 Setup Configuration Utility (SCU)....................... 5-1 Chapter 6 Installing Software Drivers.................................. 6-1 Chapter 7 Caring for the Tablet PC ......................................7-1 Chapter 8 Troubleshooting................................................... 8-1 Appendix A Specifications................................................... A-1 Page Preface Notational Conventions CHAPTER 1 Getting Started Getting the Computer Running Unpacking Before You Begin Connecting to AC Power Page Positioning the Tablet PC Using the Wireless Keyboard (option) Turning On and Off the Computer Turning On Turning Off Taking a Look at the Computer Right-Side Components Page Left-Side Components RJ-11 Rear Components Stand Systems vertical angle of inclination after the Touchscreen Front Components Device Speaker Sends out sound and voice from the computer. P. 2-21 Bottom-Side Components Where to Go from Here As your computer is ready for operation, you may want to do any of the following now: CHAPTER 2 Operating Your Tablet PC Starting and Stopping the Computer Starting the Computer Stopping the Computer Page Using the Wireless Keyboard (option) Mouse-control Buttons Typewriter Keys Cursor-Control Keys Numeric Keypad Euro Symbol Windows Keys Function Keys Using the Touchscreen Configuring the Touchscreen Using the Floppy Disk Drive (option) Connecting the Floppy Disk Drive Page Inserting and Ejecting Floppy Disks Page Using the Hard Disk Drive Using the Optical Drive (option) Connecting the Optical Drive Inserting and Removing a Disc Page Using the Video Features Configuring the Display Modes Page Page Using the Audio Features Connecting Audio Devices Using the Communication Features Using the Modem Using the Wireless LAN Configuring the WLAN Turning Off/On the WLAN Radio Using the Wireless Modem Connecting Using the Wireless Modem Connecting Using GPRS Using the GPS Page CHAPTER 3 Managing Power AC and Car Adapter Battery Pack Charging the Battery Pack Initializing the Battery Pack Checking the Battery Level By Operating System By Gas Gauge Replacing the Main Battery Pack Page Battery Low Signals and Actions Power Management Hibernation Manual Power Management Power-Saving Tips CHAPTER 4 Expanding Your Computer Connecting a Serial Device Connecting a USB Device Page Connecting an IR Device For the front panels IR port For the left sides IR port Page Using PC Cards CardBus Support Inserting and Removing a PC Card Page Page CHAPTER 5 Setup Configuration Utility (SCU) When and How to Use the SCU Program When to Use Starting SCU Moving Around and Making Selections A brief description of keyboard (if installed) usage is listed next: Main Menu Page Advanced Menu Geyserville Support Page LPT Port Page Power Button Define Security Menu Set Password Hard Disk Boot Sector Boot Menu Boot Sequence Exit Menu Page Page CHAPTER 6 Installing Software Drivers How to Use the CD Page Page Page Page Touchscreen Driver Touch screen Calibration: Page Wireless LAN Utility Installation CHAPTER 7 Caring for the Tablet PC Protecting the Computer Using the Password Using an Anti-Virus Strategy Taking Care of the Tablet PC Location Guidelines General Guidelines Cleaning Guidelines Battery Pack Guidelines Page When Traveling CHAPTER 8 Troubleshooting Preliminary Checklist Solving Common Problems Battery Problems Optical Drive Problems Display Problems Page Floppy Disk Drive Problems Hardware Device Problems Hard Disk Drive Problems Infrared Problems Keyboard and Mouse Problems LAN Problems WLAN Problems Page Modem Problems PC Card Problems Power Management Problems Printer Problems Software Problems Sound Problems Startup Problems Other Problems Resetting the Computer APPENDIX A Specifications A-2 Specifications Page On the Use of the System Class B Regulations USA Federal Communications Commission Radio Frequency Interference Statement Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries Attention (for USA Users) About the AC Adapter About the Modem Caution Caution (for USA Users) On the Use of RF Device USA and Canada Safety Requirements and Notices Radio Frequency Interference Requirements and SAR Use in specific environments: Antenna use: Explosive Device Proximity Warning Antenna Warning Use on Aircraft Caution EMC Requirements Canada Radio Frequency Interference Requirements European Union CE Marking and Compliance Notices Statements of Compliance Local Restrictions of 802.11b Radio Usage General Belgium and the Netherlands France Turning Off the Wireless LAN Radio