Talkswitch CT.TS005.002501 Z, Y, Y Z

6 TALKSWITCH START GUIDE

An auto attendant can be set up to answer incoming calls and play a recorded

greeting. For example, an auto attendant greeting can instruct callers to dial their

party’s extension or dial ‘0’ for assistance.

If you do not wish to set up an auto attendant at this time, you can proceed to

the Step 5 — Configure Incoming Telephone Lines.

1. In the TalkSwitch System Configuration window,

select Call Handling -> Auto Attendant from the

menu at the left of the window.

2. In the main panel of the window, click 1 to

configure Auto Attendant 1 (default selection).

Additional auto attendants (up to 9) can be set up

later using the same procedure.

3. From the drop-down lists next to If the caller

selects ‘0’ then:, select go to local ext., and

then 114.

We recommend assigning extension 114 to your

office receptionist (or person assigned to answer

general calls); extension 114 is designed to

continue operating in the event of a power failure.

If your office has other directory options (for

example, dial 1 for sales), you can set these now.

4. For callers that do not have a touchtone phone,

go to the section: After the Auto Attendant has

finished playing and no selection has been made.

From the drop-down lists select the number of

seconds to wait (for example, 5), select go to local

ext., and select the receptionist’s extension (for

example, 114).

The final step — setting up your auto attendant

greeting(s) — is described in Step 8* of this guide —

Auto Attendant and Voicemail Greetings.

For more information: For complete details and options, such as Automatic Fax

Detection, refer to the TalkSwitch User Guide.

* i.e. after phones are connected to TalkSwitch

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