Chapter 1
Getting to know your SpeedTouch™
1.2.4 Remote Assistance
To access the SpeedTouch™ remotely
To enable remote access
You can make your SpeedTouch accessible from the Internet with regard to remote support. In this way, you can allow your help desk to access your SpeedTouch™ remotely.
Proceed as follows:
1Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web Interface” on page 6.
2In the menu, select Toolbox > Remote Assistance.
3Click Enable Remote Assistance.
4Provide the following parameters to your help desk:
URL (the HTTPS link)
User name
Password
To disable remote access
Your ISP is now able to access your SpeedTouch™ via the HTTPS link in combination with the provided certificate (a secure authentication mechanism).
For security reasons, remote assistance will be automatically disabled after 20 minutes of inactivity, or after restarting your SpeedTouch™.
Proceed as follows:
1Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web Interface” on page 6.
2In the menu, select Toolbox > Remote Assistance.
3Click Disable Remote Assistance.
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