FREQUENTLY ASKED QUESTIONS & TROUBLESHOOTING
The TouchCube is not charging properly
Please ensure that the back of the stand (where you plug in the adapter) is lined up with the Solve Mode Cubie on the TouchCube. You may need to adjust the position of the Cube slightly to make sure that the contact points on the Cube have a strong connection with the ones on the recharging display stand.
If the TouchCube still does not charge, please reset it with the designated reset area.
Will recharging the TouchCube reset my puzzle?
No, even when the TouchCube is in Display Mode, the TouchCube’s internal memory will save the Cube’s exact state from when you placed it in the charger.
My swipes are not registering on the Cube
Swipes and center cubies only function when their side is facing up. Turn the side you want to move to the top face to ensure they function properly.
The Hint Mode is not working properly
When activating the Hint Mode, the TouchCube will give you a suggestion to make the next move. However, it will not make the next move for you. Please swipe the TouchCube’s recommended step to enter the move.
The Undo Mode is not working properly
Occasionally when you are working on a puzzle, you will pass certain milestones in the TouchCube’s software that moves you closer to the complete puzzle. In these instances, the Undo Mode will not allow you to Undo past a certain point.
Another instance in which the Undo Mode will not work is if you activate Hint Mode but do not make the suggested Hint move. Doing so will activate the TouchCube’s internal processor to recalculate the steps necessary to complete the puzzle, erasing the status of the puzzle’s previous steps.
My TouchCube is not working properly
Please take care not to shake the TouchCube. Its
I accidentally used the Solve/Scramble function and lost my puzzle!
If you’ve accidentally Solved/Scrambled your Cube, immediately double tap the Undo button to return to the previous state.
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