GeneralTroubleshooting
Before calling aservice technician, please check this
chapter for apossible solution to the problem
experienced.

TV

will

not

power

ON

•Make sure the TV
is
plugged in to afunctioning
electrical wall outlet.
•Touch the
POWER
key on the
TV
touch sensor.
• If the TV does not respond, press the
POWER
button
on the remote control.
•
If
the TV still does not respond, refer to the
"Remote control problems" section
of
this
troubleshooting document.
•
If
the TV remains unresponsive, unplug it for
several seconds, plug it back in, and try powering it
ON again.

Remote

control

problems
•Remove all obstructions between the remote control
and the
TV.
•Make sure the remote control batteries are properly
installed.
•Replace the batteries.

Picture

problems

General Picture Problems (No picture, poor

picture quality, or color problems)

•Make sure avalid input source is selected.
•Make sure the signal source (Antenna, Cable,
Satellite box, DVD player, etc.) is properly
connected to the
TV.
•Check the picture quality on another channel
or
input.
•Adjust the picture quality using the controls
in
the
Picture
Menu.

No picture

on

certain inputs

•Make sure the input
is
connected to asource device.
•Make sure the input
is
not LOCKED from the
Locks
Menu.
If picture problems are not corrected by the above
actions, use the "Restore Factory Defaults" procedure
in
the
Setup
Menu.

Sound

problems

No sound

•Make sure avalid input source
is
selected.
•Make sure the signal source (Antenna, Cable,
Satellite box, DVD player, etc.)
is
properly
connected to the
TV.
•Make sure the sound
is
not muted by touching the
VOL
key on the TV touch sensor
or
remote control.
•Make sure the
MTS
feature
is
set to
Stereo
or
Mono.
12
•
If
asecond audio program is desired, the
program sound will not be heard unless the
MTS
feature is set to
SAP.

Distorted sound

•Make sure the signal source is properly connected to
the
TV.
•
Check
sound quality on another channel
or
input
source.
•Make sure the
MTS
feature
is
not set to
SAP
unless
the second audio program
is
desired.
If
sound problems are not corrected by the above
actions, use the "Restore Factory Defaults" procedure
in the
Setup
Menu.

Channel

tuning

problems
•Make sure the
TV
is
set to receive the correct signal
source. (Antenna
or
Cable)
•Make sure the channel
is
not erased from channel
memory.
•Use the "Restore Factory Defaults" procedure and
reprogram the channels.

Closed

Caption

problems
If
ablack box with no text
is
visible on screen, the
Closed Caption feature is set to one
of
the Text
modes. Turn the Closed Caption feature OFF
or
set it
to the proper Closed
Caption
mode.
If
the program
selected does not include Closed Captioning, text will
not be displayed.

Restore

Factory

Defaults

From the
Setup
Menu select:
Installation>
System
Status>
System
Information>
Factory Defaults