Appendix
Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem | Solution | |
TV will not turn on | • | Make sure the power cord is plugged in, then press POWER. |
| • | The remote control batteries may be dead. Replace the batteries. |
|
|
|
No picture, no sound | • | Check the antenna/cable connections. |
|
| |
No sound, picture OK | • The sound may be muted. Press VOLUME. | |
| • | The station may have broadcast difficulties. Try another channel. |
| • Make sure the SPEAKERS function in the AUDIO menu is set properly. | |
| • Make sure the AUDIO CENTER CHANNEL switch is set properly. | |
| • If the MTS feature is in SAP mode, change it to STEREO mode. | |
|
|
|
Poor picture, sound OK | • | Check the antenna connections. |
| • | The station may have broadcast difficulties. Try another channel. |
| • Adjust the PICTURE menu. | |
| • | Make sure your other devices are connected to the TV correctly. |
|
|
|
Poor reception of broadcast channels | • | The station may have broadcast difficulties. Try another channel. |
| • | Check the antenna connections. |
| • If you are using a VCR, make sure the TV/VCR button on the remote | |
|
| control is set correctly. |
|
|
|
Cannot receive above channel 13 | • | Make sure the device switch on the remote control is set to the mode |
|
| that corresponds with the signal source type (cable company or outside |
|
| antenna). |
|
| |
Black box appears on the screen | • The closed caption feature may be set to one of the Text modes (T1, T2, | |
|
| T3, or T4). Turn closed captioning OFF. |
|
| |
Unable to select a certain channel | • The channel may be locked with the CH LOCK feature, or erased with | |
|
| the ADD/ERASE feature. |
|
|
|
Multiple images | • | The station may have broadcast difficulties. Try another channel. |
| • | Antenna reception may be poor. Use a highly directional outdoor |
|
| antenna. |
|
|
|
Poor color or no color | • | The station may have broadcast difficulties. Try another channel. |
| • Adjust the TINT and/or COLOR in the PICTURE menu. | |
|
|
|
No stereo or SAP sound from a | • | Make sure the MTS feature is set properly. |
known MTS broadcast |
|
|
|
| |
The front panel buttons do not operate | • Check the FRONT PANEL LOCK feature. | |
|
|
|
The remote control does not operate | • | Make sure the appropriate device mode on the remote control is |
|
| selected. |
| • | Remove all obstructions between the remote control and the remote |
|
| control sensor in the TV. |
| • | The remote control batteries may be dead. Replace the batteries. |
|
|
|
Cannot access signal input sources | • | Check the VIDEO LOCK feature. |
(VIDEO1, VIDEO2, VIDEO3, |
|
|
ColorStream HD1/HD2, DVI/HDCP) |
|
|
and/or Channels 3 and 4. |
|
|
56