Toshiba AS/400 Problem Solving

32 AS/400 Print Solution — Problem Solving

Problem Solving

The following table provides suggestions for resolving printing problems.

For help with AXIS 5570e Print Server questions, go to the AXIS COMMUNICATIONS

section of www.axis.com.

Problem Recommended solution

The finishing option needed

for the current job did not

occur.

•Check the Custom Config file currently loaded

•Check if the print queue on the AS/400 is config-

ured to use the correct port for the logical printer

with the desired finishing option

Document does not print •Make sure both the controller and the AXIS 5570e

Print Server are powered on and online

•Check the cable connection. Print a test page by

pressing the TEST button on the AXIS 5570e Print

Server

•Ensure both the controller and the AXIS 5570e

Print Server are configured with the TCP/IP proto-

col

•Make sure the print queue on the AS/400 is con-

figured to use the current IP address of the AXIS

5570e Print Server. Remember, it is recom-

mended that a static IP address is assigned to the

AXIS 5570e Print Server device

•Restart the controller and/or the AXIS 5570e Print

Server if necessary

AXIS 5570e Print Server can-

not be discovered

•Check configuration according to AXIS 5570e

Print Server guide

•Make sure the AXIS 5570e Print Server is config-

ured with the TCP/IP protocol