Toshiba offers many innovative features including Call Answering options, Computer Telephony Integration,
Networking options, and more.
Call Answering Options:
•Automated Attendant
Answers and routes incoming calls 24 hours-a-day as an integrated feature of Stratagy voice processing.
Assures that calls are efficiently managed when call volumes are high, when your receptionist is on a
break or at lunch, and after regular hours.
•Voice Mail Integration
Allows callers to leave detailed messages for specific employees. With Toshiba Stratagy voice processing
in the Strata CTX, calls are handled faster and more efficiently, which assures that the customer’s needs
are addressed as quickly as possible.
•Direct Inward Dialing (DID)
Routes incoming calls directly to specific stations without going through the answering position.
•Multiple Directory Numbers
Maximizes call-coverage flexibility. Station extension numbers can appear on multiple telephones and individual
telephones can have multiple station extension numbers.
•Dialed Number Identification Service (DNIS)
Routes incoming calls exactly where you want them to go according to the number dialed, and identifies
the type of call on the telephone’s LCD display.
•Caller ID
Displays the caller’s name and telephone number on the telephone’s LCD, as well as the customer profile
from your database (with CTI applications). Your employees will be fully prepared to handle calls with maxi-
mum effectiveness and provide personalized customer service.
•Off-Hook Call Announce
Ensures important calls get through. Enables a station to speak to another busy station user. Call
announcements can be made through the handset or telephone speaker.
Call Center Options:
•Automatic Call Distribution (ACD)
Calls are queued and sent to the next available agent. Incoming calls are distributed evenly, maximizing
productivity and assuring quick, efficient call handling.
•Management Information System (MIS)
Call Center monitoring and reports enable you to get the most out of your ACD by allowing you to analyze
agents’ performances, call center group activity, and system status. You can also forecast future
call-center staffing requirements by analyzing call volume patterns.
Integrated Services Digital Network (ISDN):
•Primary Rate Interface (PRI)
PRI is used to send and receive voice and/or data calls over the same network. The sophisticated call-by-
call feature saves money by allocating PRI channels on demand for usage of services such as DID, Tie,
FX, WATS, 800, etc.
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