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Toshiba M5 SERIES Problems that are easy to fix, Problems when you turn on the computer, Using Startup options to fix problems, Internet problems, help you, A plan of action

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	Contents

Chapter 6: If Something Goes Wrong....................................		176
	Problems that are easy to fix ................................	176
	Problems when you turn on the computer............	177
	The Windows® operating system is not working ..	180
	Using Startup options to fix problems ............	180
	Internet problems ...........................................	181
	The Windows® operating system can
	help you ....................................................	182
	Resolving a hardware conflict ...............................	182
	A plan of action...............................................	182
	Fixing a problem with Device Manager ...........	183
	Memory problems ..........................................	184
	Power and the batteries ..................................	185
	Keyboard problems.........................................	186
	Display problems ............................................	187
	Disk drive problems ........................................	189
	Optical drive problems ....................................	190
	Sound system problems .................................	191
	PC Card problems...........................................	192
	Printer problems.............................................	194
	Modem problems............................................	194
	Wireless networking problems........................	195
	DVD operating problems.......................................	198
	Develop good computing habits ...........................	199
	Data and system configuration backup in
	the Windows® operating system...............	200
	If you need further assistance...............................	204
	Before you contact Toshiba ............................	204
	Contacting Toshiba .........................................	205
	Other Toshiba Internet Web sites..........................	205
	Toshiba’s worldwide offices..................................	206

Contents

Tecra® M5 Series User’s Guide Model: Tecra® M5 Series Protection of Stored Data Critical Applications Industry Canada Requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Nederland: met verkoper voor juiste procedure 802.11a (5 GHz) Turbo Mode (5 GHz) 5470-5725MHz ❖This device must not be operated in ad-hocmode using channels in the Argentina Brazil Chile Iceland Japan Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card Hong Kong Malaysia Philippines Thailand Bluetooth® Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth® wireless technology) Bulgaria China Cyprus Czech Republic Regulatory statements Using this Equipment in Japan 2.4FH1 2FH: This equipment uses FH-SSmodulation 3The interference range of this equipment is less than 10m Optical Drive Safety Instructions Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents This guide Safety icons Other icons used Other documentation Turning on the power Installing a memory module Removing a memory module Checking total memory Creating Recovery CDs/DVDs Cleaning the computer Moving the computer Using a computer lock Computing tips Using the keyboard Toshiba’s energy-saverdesign Running the computer on battery power Battery Notice Power management Using additional batteries Uploading to, and downloading files from the Internet Exploring audio features Recording sounds Using external speakers or headphones Using an instant password Using a supervisor password Using a user password Deleting a user password TOSHIBA PC Diagnostic Tool Utility Problems that are easy to fix Problems when you turn on the computer The Windows® operating system is not working Using Startup options to fix problems Internet problems Hot Key Cards Using the Hot Key Cards Application Cards Using the Application Cards Card Case Introduction This guide Safety icons Other documentation Service options Getting Started Selecting a place to work Getting Started Selecting a place to work ❖Extreme heat, cold, or humidity Keeping yourself comfortable Precautions Avoid prolonged physical contact with the underside or surface of the computer 1.Turn off the computer 2.Disconnect the AC adaptor from the power plug socket and computer Important information on your computer’s cooling fan ❖Never cover your computer or AC adaptor with any object ❖Never block the air vents Setting up your computer Registering your computer with Toshiba Adding optional external devices Connecting to a power source Connecting to a power source To connect AC power to the computer: 1Connect the power cord/cable to the AC adaptor (Sample Illustration) Connecting the power cord/cable to the AC adaptor 2 Plug the AC adaptor cord into the DC-INon the back of the Charging the main battery Using the computer for the first time Your computer’s features and specifications Turning on the power Adding memory (optional) Adding memory (optional) Installing a memory module If the computer is on, begin at step 1; otherwise, skip to step The Shut Down menu appears Arrow Start 2Click Shut Down 10Locate an empty memory module slot on the underside of the computer another, you must remove the top module first before removing/installing the bottom module (Sample Illustration) Aligning the memory module with the socket Page Page Removing a memory module If you need to remove a memory module: Complete steps to shut down the computer and open the memory module slot cover If “Start Windows® Normally” is highlighted, then press Enter Checking total memory 1Click Start, Control Panel, and then System. The System window appears Memory (RAM) Hard Drive Recovery Utilities Recovery Disc Creator All Programs DVD Create Hard Disk Drive Recovery options Hard Disk Drive Recovery using the recovery partition Recovering the original factory image (recommended recovery method) On the Toshiba Recovery Wizard screen, select Recovery of Factory Default Software The Recovery of Factory Default Software screen appears (Sample Image) Recovery of Factory Default Software screen Erasing the hard disk Erase the hard disk To recover only your C: drive: On the Toshiba Recovery Wizard Screen, select 2Select Recover without changing the hard drive partitions Recovering the C: partition with a user specified size To resize and recover your C: drive: 2Select Recover to a custom size partition 3Specify the size of the C: drive. Click the up/down arrow buttons to increase/decrease the C: drive size in 1GB increments Hard Disk Drive Recovery using the Recovery media “Creating Recovery CDs/DVDs” on page 2When the initial screen displays, press F12. The boot menu appears Please refer to , to explain the available recovery options Using the Toshiba Dual Pointing Device Using the TouchPad™ Using external display devices Directing the display output when you turn on the computer Using an external keyboard Using a mouse Connecting a printer Connecting a printer Setting up a printer Connecting an optional external diskette drive Turning off the computer Options for turning off the computer Hibernation mode Factors to consider when choosing Hibernation: ❖While in Hibernation mode, the computer uses no main battery power “Using and configuring Hibernation mode” on page Sleep mode Factors to consider when choosing Sleep: ❖While in Sleep mode, the computer uses some main battery power For information on using Sleep, see “Using and configuring Sleep mode” on page Using the Shut Down command Turning off the computer more quickly 1Click Start, Control Panel, System and Maintenance, and then Power Options Change plan settings 3Click Change advanced power settings Power buttons and lid ❖Lid close action Shut down ❖Power button action Restarting your computer Using and configuring Hibernation mode 2Click Hibernate Configuring Hibernation mode options Hibernate Starting again from Hibernation mode Using and configuring Sleep mode Sleep Configuring Sleep mode options Put the computer to sleep On battery Plugged in Never 4Click Change advanced power settings Customizing your computer’s settings Caring for your computer Caring for your computer Using a computer lock (Sample Illustration) Computer lock cable To secure the computer: 1Wrap the cable through or around some part of a heavy object 2Pass the locking end through the loop Learning the Basics Computing tips Computing tips Using the keyboard Using the keyboard Ctrl, Fn, and Alt keys Function keys Special Windows® keys Windows key Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program from Windows® Explorer 2Click Accessories 3Click Windows Explorer Program Files Windows NT Saving your work Saving files File Save 2Click Browse folders File names Printing your work Backing up your work Using the optical drive Optical drive components Drive in-useindicator light Eject button Manual eject hole (Sample Illustration) Optical drive Inserting a compact disc 7Gently press the disc onto the center spindle until it clicks into place 8Make sure the disc is completely on the spindle and is lying flat on the tray You are ready to use the disc Playing an audio CD Insert an audio CD and close the disc tray To access the Windows Media® Player, you can open it through the Start menu Hibernation mode (Sample Image) Windows Media® Player screen Playing optical media 1Click Start, and then Computer 2Click the optical drive icon The disc drive will run the CD/DVD Creating a CD/DVD ❖Play pre-recordedDVDs ❖Play pre-recordedCDs ❖Read and write data (depending on your system configuration) viewing of certain optical media Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Running the computer on battery power Running the computer on battery power “Maintaining your battery” on page DVDs while running the computer on AC power. For more page Power management Charging batteries Charging batteries The battery may not start charging immediately under the following conditions: ❖The battery is extremely hot or cold ❖The battery is almost completely discharged Charging the RTC battery BAD RTC BATTERY BAD CHECKSUM (CMOS) CHECK SYSTEM The above error message may vary by computer model Monitoring main battery power Monitoring main battery power HINT: Be careful not to confuse the battery light () with the on/off light () SD light AC power light Determining remaining battery power calculations Highlight the power icon in the Notification Area. A What to do when the main battery runs low When the main battery runs low you can: ❖Plug the computer into an external power source and recharge the main battery ❖Save your work and turn off the computer “Hibernation mode” on page Conserving battery power Power Plans Create a Power Plan Change Plan Settings Change Advanced Settings Save Changes Using a hot key to set the Power Plan Changing the main battery Changing the main battery Inserting a charged battery To insert a battery: 2Insert the charged battery into the slot until the latch clicks (Sample Illustration) Inserting the battery Taking care of your battery Maintaining your battery Disposing of used batteries Traveling tips Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Start button Taskbar (Sample Image) Windows® operating system desktop Start button Taskbar Notification Area Setting up for communications Setting up for communications Connecting the modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Dial Up How to disable the Ethernet LAN port 1Click Start, Control Panel, System and Maintenance, and then System Device Manager An overview of using the Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from the Internet Exploring audio features Using PC Cards Inserting a PC Card Removing a PC Card Safely Remove Hardware Safe to Remove Hardware Using an ExpressCard™ Using an SD™ card Installing SD card drivers Inserting an SD card (Sample Illustration) inserting an SD card Formatting an SD card Toshiba Utilities SD Memory Card Format Stopping or removing the SD card after formatting Using Slim SelectBay® modules Using Slim SelectBay® modules Removing a module from the Slim SelectBay® 1Do one of the following: ❖Turn off the computer Turn the computer upside down and slide the Slim SelectBay (Sample Illustration) Unlatching the Slim SelectBay® module Using the i.LINK® port Using an expansion device Toshiba Utilities TOSHIBA Assist Connect Secure Protect & Fix Optimize Toshiba Application Installer Setting passwords Setting passwords Using a supervisor password Setting a supervisor password To set a supervisor password: 1Click Start, All Programs, Toshiba, Utilities, and then TOSHIBA Assist 2On the left side, click the Secure tab Deleting a supervisor password To delete a supervisor password: 4Click Delete A pop-upscreen appears asking for a password 5Enter the password, then click OK Deleting a user password TOSHIBA Security Assist Log on Settings Password of current user Password of all users Resume TOSHIBA PC Diagnostic Tool Utility TOSHIBA HDD Protection Utility TOSHIBA SD™ Memory Card Format Utility TOSHIBA SD™ Memory Boot Utility Mouse Utility Toshiba Hardware Setup Toshiba Hardware Setup Display CPU Dynamically Switchable TOSHIBA Zooming Utility TOSHIBA Button Support CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility Trusted Platform Module (TPM) Fingerprint Authentication Utility Fingerprint utility limitations Fingerprint Enrollment Enroll or Edit Fingerprints 1Click Start, All Programs, Protector Suite QL, and then Control Center Fingerprints Fingerprint Logon Power-onSecurity Enabling Power-onSecurity 1Open the Control Center and go to Settings - System Settings Fingerprint Management Control Center Fingerprints Enroll or edit current user’s fingerprint Settings User Power-on Elevate Administrative Privileges for User Password Bank Biomenu User Settings Registering a new Web page or dialog Register Replaying a registered Web page or dialog 2Select Registered Sites Password bank Replaying a registered dialog Editing an existing registration 3Select Registrations Edit Auto submit How to Delete the Fingerprint Data 2Click Fingerprints then Delete Remove Care and maintenance of your fingerprint reader Page ConfigFree™ Getting Started Starting ConfigFree ❖Click Start, All Programs, Toshiba, Networking, and then ConfigFree ❖Double-clickthe ConfigFree icon in the Notification Area TOSHIBA Assist Profile Settings Internet settings Devices TCP/IP Profile 3Click Open Settings Add Problems that are easy to fix Problems when you turn on the computer Problems when you turn on the computer The computer starts but when you press a key nothing happens “Problems that are easy to fix” on page “Resolving a hardware conflict” on page The computer displays the message The computer displays the Non-Systemdisk or disk error message The AC power light is blinking Step-Charging the computer’s battery Ask Iris The Windows® operating system is not working The Windows® operating system is not working Description Internet problems My Internet connection is very slow My browser cannot find the URL address I typed in My browser cannot find a site I bookmarked Resolving a hardware conflict If Something Goes Wrong Resolving a hardware conflict Resolving conflicts There are several things you can do to resolve hardware conflicts: ❖Get the most recent drivers from the manufacturer ❖Disable the device For an older device, remove it from the computer Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems The keyboard produces unexpected characters Nothing happens when you press the keys on the external keyboard Restart Display problems Here are some typical display problems and their solutions: The screen is blank If you are using an external monitor: ❖Check that the monitor is turned on The built-inscreen flickers 2Click Personalize, and then Display Settings Small bright dots appear on your TFT display when you turn on your computer Disk drive problems Error-checking Tools Check now Your hard disk seems very slow Optical drive problems You cannot access a disc in the drive You press the disc eject button, but the drive tray does not slide out Make sure a program is not accessing the drive and preventing it from ejecting Some discs run correctly but others do not Sound system problems No sound is coming from the computer’s speakers Adjust the volume control Try pressing Fn + Esc to see if volume mute is disabled Fn + Esc PC Card problems PC Card checklist ❖Make sure the card is inserted properly into the slot ❖Make sure all cables are securely connected Resolving PC Card problems The computer stops working (hangs) when you insert a PC Card Follow this procedure before you remove a PC Card: 1Click the Safely Remove Hardware icon in the Notification Area The Safely Remove Hardware screen appears 2Click Safely remove for the device you want to swap Printer problems The printer will not print The printer will not print what you see on the screen Modem problems The modem will not receive or transmit properly Wireless networking problems Network 2 Click View Status Details DHCP Enabled 3 At the top-leftof the Start menu, click cmd.exe 4 Enter PING 192.168.1.1 at the command prompt, and press Special considerations for the Windows® operating system Wireless Network 2Click Connect to a network DVD operating problems Develop good computing habits Read the user’s guides Data and system configuration backup in the Windows® operating system Saving system configuration with Restore Points 1Click Start, All Programs, Accessories, System Tools, and then System Restore 2Click open System Protection Back Backing up your data or your entire computer with the Windows® operating system 2Click Start 3Click Control Panel 4Click System and Maintenance 5Click Backup and Restore Center General tips for installing hardware and software If you need further assistance Other Toshiba Internet Web sites Toshiba’s worldwide offices Toshiba’s worldwide offices United States The Rest of Europe Hot Keys Hot Key Cards Hot Keys Using the Hot Key Cards Application Cards Card Case Hot Key functions Password security Power plan Page This TOSHIBA Card or hot key places the computer into Hibernation mode (Sample Image) Hibernation options ❖To enable hibernation mode, select Display modes Display brightness This TOSHIBA Card decreases or increases the screen brightness Selecting this Card or pressing either hot key displays the following options: (Sample Image) Display brightness Disabling or enabling wireless devices The wireless modes are: ❖ Wi-Fi® enabled—Enablesjust the Wi-Fi® module ❖Bluetooth® enabled—Enablesjust the Bluetooth® module Disabling or enabling the TouchPad This TOSHIBA Card or hot key enables/disables the TouchPad (Sample Image) Disable or Enable TouchPad options ❖To enable the TouchPad, select ❖To disable the TouchPad, select Changing screen resolution Keyboard hot key functions Power Cord/Cable Connectors USA and Canada AustraliaEurope Acronyms Glossary DOS DPI DSTN DVD-ROM Terms baud rate bits per second BIOS (basic input/output system) — Basic instructions, stored in read bits per second (bps) baud rate boot boot disk — See system disk boot disk boot priority (startup sequence) 228 Glossary central processing unit (CPU) character chip click device driver dialog box direct current (DC) directory — See folder disable — To turn a computer option off. See also enable 230 Glossary double-density download upload drag file extension file name folder format frontside bus 232 Glossary hot key hot swapping icon interlaced local area network — See LAN logical drive memory RAM ROM 234 Glossary non-system system disk online operating system port connection to a network or a peripheral device processor — See central processing unit (CPU) processor program 236 Glossary select serial shortcut — See keyboard shortcut shortcut Web World Wide Web (www) Index Index handling 94 inserting 93 removing 96 compact disk drive using computer caring for 79 cleaning 79 moving non-systemdisk or disk error message 240 Index overlay keys 85 troubleshooting 186 using Windows® special keys 84 keyboard, external 67 keyboard, full-size lock computer, using main battery removing 242 Index problem solving 185 turning on power button 48, 57 power plan hot key 108 power plans 107 power source connecting 44 powering down running the computer on battery power safety computer disposing of batteries 114 icons precautions 39 saving files 88 screen blank 244 Index