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If Something Goes Wrong

Wireless networking problems

Wireless networking problems
This section provides general troubleshooting tips for networking
problems, specifically wireless (Wi-Fi®) networking.
The terms and concepts used assume a basic understanding of
networks, and may be for more advanced users. If you need
assistance or if you are not familiar with the terminology, please
contact Toshiba.
❖Your device is equipped with an internal Wi-Fi® adapter. Verify
that your Wireless connection is enabled. For more
information, see “Setting up Wi-Fi® and Bluetooth®
connections” on page 44.
❖Verify that your device can detect access points or routers. If it
can detect a Wi-Fi® access point or router then it may be a
configuration issue.
❖Verify that the signal strength is good.
❖If another device is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other device cannot browse to a public Web site,
the ISP’s (Internet Service Provider) service may be disrupted.
❖Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned to the
access point you are attempting to connect through. SSIDs are
case-sensitive.
❖If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assistance.
This section contains the steps to take to ask for help.
NOTE