Toshiba AT305-T32, GMAD00301010, PDA08U-002001, PDA08U-00300Q, PDA08U002001 If Something Goes Wrong

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Chapter 6

If Something Goes Wrong

Some problems you may encounter when using your tablet are

relatively easy to identify and solve.

This chapter aims to help you solve many problems by yourself. It

covers the problems you are most likely to encounter.

If all else fails, contact Toshiba. You will find information on

Toshiba’s support services at the end of this chapter.

Problems when you turn on the device

These problems may occur when you turn on the power.

The device will not start.

Make sure you attached the USB/AC adaptor and power/docking

connector cord properly.

If you are using the USB/AC adaptor, check that the wall outlet is

working by plugging in another device, such as a lamp.

Verify that the device is on by looking at the ON/OFF indicator. If

the indicator is glowing, the device is on. Also, try turning the

device off and then on.

The device starts but when you touch an icon nothing

happens.

Your device may have an application or resource conflict. Try

shutting down and restarting.

Contents

Main Model: AT300 Series Regulatory Information Protection of Stored Data Critical Applications Radio Frequency (RF) Energy Exposure FCC Notice Declaration of Conformity Information NOTE Industry Canada Requirement Wireless Interoperability Wireless LAN and Your Health Specific Absorption Rate (IEEE) Regulatory Information CanadaIndustry Canada (IC) EuropeRestrictions for use of 2.4 GHz Frequencies in European Community Countries Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Copyright Export Administration Regulation Notice Trademarks Device Recycling Information Licenses Contents Introduction................................................................................ 17 Chapter 1: Getting Started......................................................... 22 Page 14 Chapter 2: Settings.....................................................................59 Chapter 3: Working with Apps..................................................78 Chapter 4: Exploring the Features on your Device.................. 81 Chapter 5: Utilities...................................................................... 90 Chapter 6: If Something Goes Wrong..................................... 98 16 Introduction 18 This guide Safety icons Other icons used Your devices features and specifications Other documentation 20 Service options Precautions File management tips Toshibas online resources Chapter 1 Getting Started Features and components Features and components Front Back Features and components Left side Right side Connecting to a power source Connecting to a power source Connecting to a power source Battery Notice Battery Notice Charging the battery Taking care of your battery Taking care of your battery Safety precautions Taking care of your battery Optimizing battery life Maintaining your battery Disposing of your device Disposing of your device Using the device for the first time Turning on the power Setting up your device Setting up your Wi-Fi connection Setting the date and time Make it Google Use Google Location Page Waking the tablet Setting up Wi-Fi and Bluetooth connections Registering your Toshiba device Registering your Toshiba device Backing up your data Backing up data using TOSHIBA File Manager Backing up data using your Google Account Restoring your data using your Google Account Navigation and features Page Home screen Icons Touch screen navigation Page Navigating the Home screen System bar Navigation buttons Status icons Managing Notifications Opening a notification Responding to notifications Securing your tablet Page Customizing your Home screens Adding an item to a Home screen Moving an item from the Home screen Removing an item from a Home screen Creating, naming, and removing folders Creating a folder Name/rename a created folder Removing a folder Changing the wallpaper Turning off the device Turning off the device Options for turning off the device Turning off the device Using Shut down mode Using Sleep mode Syncing and managing your accounts Syncing and managing your accounts Add an account Syncing and managing your accounts Remove an account Navigation, Maps, Places, and Latitude Navigation, Maps, Places, and Latitude Managing downloads Managing downloads Factory data reset Caring for your device Caring for your device Cleaning the device Chapter 2 Settings Customizing your devices settings Page Page Page Access Settings from the Quick Settings menu Wireless and networks settings Page Sound settings Display settings Multimedia settings Location services settings Security settings Page Apps settings Accounts & sync settings Backup & reset settings Storage settings Language & input settings Accessibility settings Date & time settings About tablet Page Chapter 3 Working with Apps Downloading Toshiba Apps TOSHIBA Media Player Apps Apps Downloading from Google Play Store 80 Apps Preinstalled Apps on your tablet Uninstalling Apps on your tablet Page Using the onscreen keyboard Type to enter text Using the onscreen keyboard Using the built-in speakers Speak to enter text Using the built-in speakers Using external speakers or headphones Using the cameras Recording sounds Using the cameras Using an SD Card Using an SD Card Inserting memory media Removing memory media Adding optional external devices Adding optional external devices Using an external keyboard Using an external mouse Using external devices Using a docking station Using a docking station Using a docking station Connecting your tablet to a docking station Chapter 5 Utilities TOSHIBA Service Station TOSHIBA Service Station TOSHIBA Service Station Check for application updates Downloading updates Installing updates Downloading and installing System updates TOSHIBA File Manager Utility Page File browsing screen Operation of files/folders Rename files/folders Create folders TOSHIBA Adaptive display Storage structure TOSHIBA Adaptive display Chapter 6 If Something Goes Wrong Problems when you turn on the device The device will not start. The device starts but when you touch an icon nothing happens. The operating system is not working The operating system is not working Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. Power and the batteries The device does not power on. Display problems The screen does not look correct. Sound system problems Small bright dots appear on your screen when you turn on your device. Sound system problems No sound is coming from the devices speakers. Wireless networking problems If you need further assistance If you need further assistance Before you contact Toshiba Other Toshiba Internet Web sites Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Power Cord/Cable Connectors Glossary Acronyms Term s A B C D E F G H I L M N O P R S T U W Index