Toshiba PORTG A600

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 2-5

Contents

Main Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 2.5-inch Hard Disk Drive 1 Hardware Overview 1.4 2.5-inch Hard Disk Drive 1-16 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table 1-2 2.5-inch HDD specifications 1.5 1.8-inch Solid State Drive (SSD) 1 Hardware Overview 1.6 DVD-Super Multi Drive Optical Drive (ODD) 1-18 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) 1.6 DVD-Super Multi Drive Optical Drive (ODD) 1.7 Keyboard 1.8 TFT Color Display 1.9 Power Supply 1 Hardware Overview 1.9 Power Supply 1-22 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table 1-6 Power supply output rating 1.10 Batteries Page Page 1.11 AC Adapter Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting Page Page Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Page PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 2-23 Table 2-4 Debug port error status (1/8) 2-24 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table 2-5 Debug port error status (2/8) Initialization of ICH (APIC) PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 2-25 Table 2-6 Debug port error status (3/8) 2-26 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table 2-7 Debug port error status (4/8) PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 2-27 T Table 2-8 Debug port error status (5/8) 2-28 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table 2-9 Debug port error status (6/8) PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 2-29 Table 2-10 Debug port error status (7/8) Page Page Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 HDD/SSD Troubleshooting Page Page Page Page Page 2.7 Keyboard and Touch Pad Troubleshooting Page 2.8 Display Troubleshooting Page 2.9 Optical Drive Troubleshooting Page Page 2.10 Modem Troubleshooting Page 2.11 LAN Troubleshooting 2.12 Wireless LAN Troubleshooting Page Page 2.13 Bluetooth Troubleshooting Page Page 2.14 Sound Troubleshooting Page 2.15 3G Troubleshooting Page Page 2.16 SD card Slot Troubleshooting 2.17 Fingerprint sensor Troubleshooting Page Page Page 2.18 Web camera Troubleshooting Page 2.19 Intel Turbo Memory Troubleshooting (Not Used) Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] 3-39 Tables 3-4 HDC Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page 3.30 Sound Test program 3.31 3G Test program 3.32 SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page 4.1 Overview 4 Replacement Procedures The main parts in this manual are indicated in the part list by the following names. Page Page Page Page Page Page 4.2 Battery pack Page 4.3 SIM card 4.4 ExpressCard 4.5 SD/SDHC memory card 4.6 Memory module Page Page 4.7 Base assembly Page 4.8 Battery lock 4.9 Wireless LAN card Page 4.10 SD board Page 4.11 Bluetooth module Page 4.12 Optical disk drive (DVD-Super Multi drive)/MDC modem Page Page Page Page 4.13 3G card Page 4.14 ExpressCard slot Page 4.15 HDD/SSD Page Page Page 4.16 RTC battery Page 4.17 Sound board/MIC harness Page 4.18 Cooling module Page 4.19 DC-IN harness 4.20 USB board/WL SW holder Page Page Page 4.21 System board Page Page Page 4.22 Speaker Page 4.23 Cover assembly/LCD assembly Page Page Page Page 4.24 Touch pad/Fingerprint sensor board Page Page 4.25 Keyboard Page 4.26 LCD Page Page 4.27 Camera module Page 4.28 Wireless LAN antenna/Bluetooth antenna/3G antenna Page Page Page Page Page Page Page Page Page Page 4.29 Hinge Page Page Page Appendix Contents Page Page Page Page Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Page Page Appendices Appendix B Board Layout Table B-2 System board (FMTXS*) connectors B-4 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) and ICs (back) B.3 Finger Sensor board (FMTFS*) View back MTFS Finger Sensor B.4 SW board (FMTSW*) View B.5 Jack board (FMTJA*) View MTJA Jack board B.6 USB board (FMTUS*) View B.7 SD board (FSISD*) View for PORTEGE A600 B.8 SD board (FMTSD*) View for PORTEGE R600 (Not used) B.9 Antenna board (FMTAT*) View for PORTEGE R600 (Not used) B.10 PATA ODD FPC (FMTPO*) View for PORTEGE R600 (Not used) B.11 SATA ODD FPC (FSISO*) View for PORTEGE A600 Page B.12 SATA HDD FPC (FMTSH*) View B.13 MDC interface FPC (FSIMD*) View for PORTEGE A600 B.14 PCIe MiniCard FPC (FMT3G*) View for PORTEGE R600 (Not used) B.15 PCIe MiniCard FPC (FSI3G*) View for PORTEGE A600 Page Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FMTXS) C.1 CN1410 Memory connector 2 (200-pin) Table C-1 Memory connector 2 (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table C-1 Memory connector 2 (200-pin) (2/3) Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-3 Table C-1 Memory connector 2 (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1900 HDD/SSD interface connector (25-pin) Table C-2 HDD/SSD interface connector (25-pin) C.3 CN1970 eSATA&USB interface connector (11-pin) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) C.4 CN2520 Expresscard interface connector (40-pin) Table C-4 Expresscard interface connector (40-pin) Page Appendices Appendix C Pin Assignments C-8 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) C.5 CN2300 Docking interface connector (64-pin) Table C-5 Docking interface connector (64-pin) Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-9 C.6 CN2600 Mini PCI Express interface connector (52-pin) Table C-6 Mini PCI Express interface connector (52-pin) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) C.7 CN2750 FSI3G* board interface connector (25-pin) Table C-7 FSI3G* board interface connector (25-pin) C.8 CN3010 MDC interface connector (12-pin) Table C-8 MDC interface connector (12-pin) C.9 CN3230 Keyboard interface connector (30-pin) Table C-9 keyboard interface connector (30-pin) C.10 CN4100 LAN interface connector (8-pin) Table C-10 LAN interface connector (8-pin) C.11 CN4400 Bluetooth interface connector (20-pin) Table C-11 Bluetooth interface connector (20-pin) C.12 CN5080 CRT interface connector (15-pin) C.13 CN5601 LCD interface connector (35-pin) Table C-13 LCD interface connector (35-pin) C.14 CN8771 FAN interface connector (4-pin) C.15 CN8800 DC-IN connector (4-pin) C.16 CN8810 Battery connector (10-pin) C.17 CN9300 RTC battery connector (3-pin) Appendix C Pin Assignments Appendices C.18 CN9400 SATA ODD interface connector (20-pin) Table C-18 SATA ODD interface connector (20-pin) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) C.19 CN9500 FMTJA* board interface connector (36-pin) Table C-19 FMTJA* board interface connector (36-pin) C.20 CN9570 FELICA interface connector (6-pin) (Japanese model Only ) Table C-20 FELICA interface connector (6-pin) C.21 CN9600 FMTUS* board interface connector (30-pin) Table C-21 FMTUS* board interface connector (30-pin) Appendices Appendix C Pin Assignments C-18 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) C.22 CN9700 FMTSD*/FSISD* board interface connector (30-pin) Table C-22 FMTSD*/FSISD* board interface connector (30-pin) Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-19 C.23 CN9800 FMTFS* board interface connector (6-pin) Table C-23 FMTFS* board interface connector (6-pin) C.24 CN9850 Membrane interface connector (24-pin) Table C-24 Membrane interface connector (24-pin) Page Page Page Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-23 C.30 CN9510 System board interface connector (36-pin) Table C-30 System board interface connector (36-pin) C.31 J6050 Microphone interface connector (6-pin) C.32 J6310 Headphone interface connector (6-pin) USB board (FMTUS*) C.33 CN4630 USB (PORT0) interface connector (4-pin) C.34 CN9540 WebCam interface connector (6-pin) Appendices Appendix C Pin Assignments C-26 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) C.35 CN9610 System board interface connector (20-pin) Table C-35 System board interface connector (20-pin) C.36 CN9620 FMTSW* board interface connector (3-pin) Page C.40 CN9710 System board interface connector (20-pin) C.41 IS2130 SD Card interface connector (12-pin) Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-29 Table C-42 FMTPO* board interface connector (50-pin) C.43 CN9710 System board interface connector (30-pin) C.44 IS2130 SD Card interface connector (12-pin) C.46 CN2672 3G interface connector (3-pin) C.47 CN2673 WLAN interface connector (3-pin) Appendices Appendix C Pin Assignments C-32 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table C-45 PATA ODD interface connector (50-pin) C.49 CN1830 FMTSD* board interface connector (50-pin) Appendices Appendix C Pin Assignments C-34 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) SATA ODD FPC (FSISO*) for PORTEGE A600 C.50 CN1950 SATA ODD interface connector (13-pin) Table C-47 SATA ODD interface connector (13-pin) C.51 CN9400 System board interface connector (20-pin) SATA HDD FPC (FMTSH*) C.52 CN1810 System board interface connector (25-pin) Table C-49 System board interface connector (25-pin) C.55 CN3030 MDC interface connector (12-pin) Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-37 Table C-53 Mini Card Slot2 interface connector (50-pin) C.57 CN2760 System board interface connector (25-pin) Table C-54 System board interface connector (25-pin) C.58 IS2620 SIM Card interface connector (12-pin) Appendix C Pin Assignments Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] C-39 Table C-56 Mini Card Slot2 interface connector (50-pin) C.60 CN2760 System board interface connector (25-pin) Table C-57 System board interface connector (25-pin) C.61 IS2620 SIM Card interface connector (12-pin) Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices PORTEGE A600 Maintenance Manual (960-710) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] PORTEGE A600 Maintenance Manual (960-710) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures