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If Something Goes Wrong
The Windows® operating system is not working
If your computer is connected to a network, the Startup menu may
display different versions of Safe mode.
Internet problems

My Internet connection is very slow.

Many factors contribute to the speed with which you can surf the
Internet. They include: network speed, network conditions, time of
day (when everyone else is surfing, your access can be slow) and
popularity of the sites you are trying to access. If accessing a
particular site is very slow, try later.

My browser cannot find the URL address I typed in.

Make sure you separated the domain names of the address with the
forward slash (/). Check the spelling of each name and the syntax of
the address carefully. A single incorrect letter or missed character
will make it impossible for your browser to locate the site.

My browser cannot find a site I bookmarked.

The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its server may
be down for temporary repair. Try again later.
The Windows® operating system can help you
If the operating system has started properly but you still have a
problem using your computer, the online Help can assist you in
troubleshooting the problem.
To access the Windows® operating system Help and Support:
1Click Start, then click Help and Support, or press F1.
The Help and Support window appears.
2Then do one or both of the following:
❖In the Search programs and files field, type in the topic for
which you need help and follow the on-screen instructions.
❖Click one of the options listed in the window and then
follow the on-screen instructions.
You can connect to Support Online by clicking the Ask button and
then clicking Microsoft Customer Support or by going to Toshiba
support at support.toshiba.com.
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