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Toshiba GMAD00210010, M500, PSMLBU, PSMLBU0CC01C Chapter 6: If Something Goes Wrong....................................183

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Chapter 6: If Something Goes Wrong....................................183

Problems that are easy to fix ................................183

Problems when you turn on the computer............184

The Windows® operating system is not

working...........................................................187

Using Startup options to fix problems ............188

Internet problems ...........................................189

The Windows® operating system can

help you....................................................189

Fixing a problem with Device Manager .................190

Checking device properties.............................190

Memory problems ................................................191

Power and the batteries ........................................191

Keyboard problems...............................................193

Display problems..................................................193

Disk or storage drive problems.............................195

Optical drive problems (tray-type drive)................197

Sound system problems.......................................198

ExpressCard® problems........................................198

ExpressCard® checklist...................................198

Resolving ExpressCard® problems .................199

Printer problems...................................................200

Modem problems..................................................201

Wireless networking problems..............................202

DVD operating problems.......................................203

Develop good computing habits ...........................204

Data and system configuration backup in

the Windows® operating system...............205

If you need further assistance...............................210

Before you contact Toshiba ............................210

Contacting Toshiba......................................... 211

Other Toshiba Internet Web sites..........................211

Toshiba’s worldwide offices..................................212

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Modem Warning Notice Conformity Statement Taiw an Using this Equipment in Japan Device Authorization 2.4FH1 Radio Approvals for Wireless Devices Approved Country/Region for the Intel Wireless Wi-Fi/WiMAX Link 5150/5350 Series Approved Countries/Regions for the Wireless WAN (3G) module PA3759U-1MCM This equipment is approved to the radio standard by the countries/ regions in the following table. Wireless WAN and Your Health Regulatory Information CE Compliance Canada Industry Canada (IC) Approved Countries/Regions for the Intel Wireless Wi-Fi Link 5100/5300 Series Approved Countries/Regions for the Atheros Wireless Wi-Fi Link AR5B95 Series Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Approved Countries/Regions for the Realtek RTL8192E Approved Countries/Regions for the Realtek RTL8191SE Page Approved Countries/Regions for the Realtek RTL8187B Approved Countries/Regions for use for the Intel PRO/Wireless 3945ABG Network Connection Approved Countries/Regions for the Intel Wireless Wi-Fi Link 4965AGN Bluetooth Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth wireless technology) Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Optical Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction................................................................................ 42 Chapter 1: Getting Started......................................................... 47 Page Chapter 2: Learning the Basics................................................. 99 Chapter 3: Mobile Computing.................................................117 Chapter 4: Exploring Your Computers Features...................135 Chapter 5: Utilities.................................................................... 150 Page Chapter 6: If Something Goes Wrong....................................183 Page Introduction Page 44 This guide Safety icons Other icons used 46 Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Setting up your computer Important information on your computers cooling fan Setting up your computer Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Opening the display panel Using the computer for the first time Turning on the power Registering your computer with Toshiba Setting up your software Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Removing a memory module Page Page Checking total memory Recovering the Internal Storage Drive Recovery option Des cription Recovering to out-of-box state (recommended recovery method) Recovery option Des cription Page Page Recovering to a custom size partition Page Recovering without changing the internal storage drive partitions Page Page Creating recovery DVDs/media Restoring from recovery DVDs/media Erasing the Internal Storage Drive Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Checking the internal storage drive operating status Installing drivers and applications Using the TouchPad Page Page Adjusting TouchPad settings Disabling or enabling the TouchPad Using external display devices Connecting the display device Selecting video cables Connecting an HDMI-compatible television or VCR/DVD player Connecting to a TV using HDMI-CEC Connecting an external monitor or projector Directing the display output when you turn on the computer Using an external keyboard Adjusting the quality of the external display Using an external keyboard Using a mouse Using a mouse Connecting a printer Setting up a printer Turning off the computer Options for turning off the computer Hibernation mode Sleep mode Using the Shut down command Turning off the computer more quickly Page Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Page Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Page Customizing your computers settings Starting again from Sleep mode Closing the display panel Customizing your computers settings Caring for your computer Cleaning the computer Caring for your computer Moving the computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Backlit Keyboard Starting a program Starting a program from the Start menu Starting a program from Windows Explorer Starting a program using the Search programs and files field Saving your work Saving your work Saving files Printing your work File names Using a file extension Printing your work Backing up your work Backing up your work Restoring your work Using the optical drive Optical drive components Media control buttons Inserting an optical disc (slot-type drive) Removing a disc (slot-type drive) Inserting an optical disc (tray-type drive) Playing an audio CD Playing optical media Recording optical media Removing a disc with the computer on (tray-type drive) Toshibas online resources Removing a disc with the computer off (tray-type drive) Caring for optical discs Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Charging batteries Power management Using additional batteries Charging batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan Changing the main battery Removing the battery from the computer Page Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions Taking care of your battery Maintaining your battery Disposing of used batteries Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Notification area Setting up for communications Using Wireless LAN connectivity Connecting your computer to a network Accessing a network Setting up the connection Connecting a modem to a telephone line Page An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the Web Camera Using the Web Camera Using an ExpressCard Using an ExpressCard Inserting an ExpressCard Removing an ExpressCard Using the Memory card reader Using the Memory card reader Using the Memory card reader Inserting memory media Removing memory media Using the eSATA/USB combo port Using the eSATA/USB combo port Chapter 5 Utilities TOSHIBA Assist Connect Page Page Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p Page USB Sleep and Charge Utility Starting the USB Sleep and Charge Utility USB Sleep and Charge Page Enabling USB Sleep and Charge Power supply mode settings Battery settings TOSHIBA Zooming Utility TOSHIBA Zooming Utility TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Accessibility TOSHIBA Accessibility Fingerprint Authentication Utility Fingerprint utility limitations Using the Fingerprint Authentication Utility Fingerprint Logon Care and maintenance of your fingerprint reader Fingerprint reader limitations TOSHIBA eco Utility TOSHIBA eco Utility TOSHIBA Service Station TOSHIBA Service Station TOSHIBA PC Health Monitor ConfigFree Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Profile Settings Page Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. The computer is not accessing the internal storage drive or the optional external diskette drive. The computer displays the The computer displays the Non-System disk or disk error message. The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Power and the batteries The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems Keyboard problems The keyboard produces unexpected characters. Display problems The screen is blank. Display problems The screen does not look correct. The display mode is set to Simultaneous and the external display device does not work. Disk or storage drive problems You are having trouble accessing a drive, or one or more files appear to be missing. Error-checking Disk or storage drive problems Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. A diskette will not go into the optional external diskette drive. Optical drive problems (tray-type drive) You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Some discs run correctly but others do not. Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. ExpressCard problems ExpressCard checklist Resolving ExpressCard problems The slot appears to be dead. ExpressCards that used to work no longer work. The computer stops working (hangs) when you insert an ExpressCard. The system does not recognize your ExpressCard. An ExpressCard error occurs. Printer problems The printer will not print. Modem problems The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. The modem is on, set up properly but still does not transmit or receive data. Wireless networking problems Wireless networking problems DVD operating problems The Windows operating system wireless management utility does not work. DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software Cannot use the USB Sleep and Charge function. The USB Wakeup function does not work. If you need further assistance The eSATA device is not recognized from Sleep or Hibernation mode. If you need further assistance Before you contact Toshiba Other Toshiba Internet Web sites Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Application Cards Application Cards Using the Application Cards Card Case Hot key functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the TouchPad Zoom (Display resolution) Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C Page D E F G H I K L M N O P R S T U W Index