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If Something Goes Wrong
DVD Blu-ray Disc™ operating problems
DVD Blu-ray Disc™ operating problems
(Available on certain models.)
If you experience a problem playing DVDs or Blu-ray™ Discs, you
may be able to fix the problem yourself.
For general problems playing a DVD or Blu-ray Disc™ title, try the
following steps:
1Verify that the disc is in a format that the drive supports.
2Ensure that the disc is properly inserted in the drive tray.
3Use the DVD or Blu-ray Disc™ player software that came with
your computer to view DVD or Blu-ray Disc™ movies.
4Clean the disc and try again.
A dirty drive can also cause audio problems. If you have tried
several discs and all fail, consider sending your drive to an
authorized service provider to get it cleaned.
5From the Start screen, type Computer. Click Computer from
the list that appears.
The optical disc drive should appear in the list.
6See “Checking device properties” on page 137 for instructions
on using Device Manager to view the optical disc drive
properties.
7Check the Toshiba Web site for new information on optical
disc drives and their operation.
A blank screen appears while watching a DVD-ROM or
BD-ROM movie or title.
Change the setting for when to turn off the display using the
following steps:
1Move your pointer over the upper or lower right corner of the
screen. When the Windows Charms appear click the Search
( ) Charm, click Settings and, in the Search field, type
Power.
2From the search list, click Choose when to turn off display.
3To keep the display from turning off, click Never in both drop
down lists.
4Click Save changes.