114 If Something Goes Wrong
The Windows® operating system is not working
You now have several options:
Refresh your computer
❖Your files and personalization settings won't change
❖Your computer settings will be changed back to their defaults
❖Your Apps from the Windows® Store are retained
❖Apps you installed from discs or Web sites are removed
❖A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s data)” on
page 49.
Reset your computer
❖All of your personal files and apps are removed
❖Your computer settings are changed back to their defaults
For more information, see “Reset your PC” on page 51.
Advanced options
Clicking this option presents you with another set of options:

System Restore

❖System Restore allows you to use a Restore point to return the
computer to a state at which it was performing properly.
Restore points are created:
❖When new hardware or software is installed
❖Manually by the user

System Image Recovery

Windows® will “Recover” the Operating system using a specific
image provided by the user.

Automatic Repair

This feature automates the repair process. The Operating System
will automatically look for problems and repair them if possible.

Command Prompt

The command prompt is a very powerful tool for advanced users.