Toshiba GMAD00298010, PT331U, PT331U09405R, PT334U, PT334U003002, R930, R930-S9321 Recovering to out-of-box state (recommended recovery method)

54 Getting Started

Recovering the Internal Storage Drive

Recovering to out-of-box state (recommended recovery method)

Recovering an internal storage drive to its out-of-box state deletes all

partitions on the drive and all information stored in those partitions.

Be sure to save your work to external media before executing the

recovery. For more information, see “Backing up your work” on

page 83.

During the recovery process it is strongly recommended that your

computer be connected to an external power source via the AC

adaptor.

You can recover the original factory image (returning the computer

to its out-of-box state) using the utilities stored on your computer’s

internal storage drive or using recovery media, if you have created

such media. To recover using the first method, follow the procedure

below. To recover using the second method, see “Restoring from

recovery media” on page 64.

To recover the original factory image using the utilities on your

computer’s internal storage drive:

1Make sure the computer is turned off.

2Press and hold the 0 (zero) key on your keyboard while

powering on the computer.

3If your system offers a choice of Windows® 7 32-bit or 64-bit

operating system, select one at this time. If not, skip to step 4.

NOTE

Contents

Main Model: Portg R930 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement Wireless Interoperability Wireless LAN and Your Health Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Taiw an Using this Equipment in Japan 2.4FH1 Device Authorization Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Bluetooth Wireless Technology Interoperability Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Taiw an Optical Disc Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Licenses Computer Recycling Information Reuse, Donation, Recycling Contents Introduction................................................................................ 25 Chapter 1: Getting Started......................................................... 30 Page Chapter 2: Learning the Basics................................................. 78 Chapter 3: Mobile Computing................................................... 89 Chapter 4: Exploring Your Computers Features...................106 Chapter 5: Utilities.................................................................... 117 Page Chapter 6: If Something Goes Wrong ...................................150 Appendix A: Hot Keys/TOSHIBA Cards .................................178 Page Introduction 26 This guide 28 Safety icons Other icons used Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Keeping yourself comfortable Computer user comfort recommendations Good Working Posture Using the notebook with an external keyboard, mouse or monitor Typing style Taking breaks and varying tasks Mobile computing tips Transporting the notebook Seeking additional help Check list Precautions Page Important information on your computers cooling fan Setting up your computer Setting up your computer Connecting to a power source Page Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Registering your computer with Toshiba Setting up your software Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Page Removing a memory module Page Page Checking total memory Recovering the Internal Storage Drive Recovery option Description Recovering to out-of-box state (recommended recovery method) Page Recovering without changing the internal storage drive partitions Page Page Recovering to a custom size partition Page Creating recovery media Page Page Restoring from recovery media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Installing drivers and applications Using the touch pad Page Scroll vertically To: Do the following: Example: Scroll horizontally Scroll continuously (Circular scrolling) Adjusting touch pad settings Disabling or enabling the touch pad Scrolling with the touch pad Control buttons Connecting an external device Connecting an external device Using external display devices Selecting video cables Using external display devices Connecting an HDMI-compatible television or display device Connecting an external monitor or projector Customizing your computers settings Adjusting the quality of the external display Customizing your computers settings Caring for your computer Caring for your computer Cleaning the computer Moving the computer Using a computer lock Caring for your computer Chapter 2 Learning the Basics Computing tips Using the keyboard Using the keyboard Using the keyboard Character keys Ctrl, Fn, and Alt keys Function keys Starting a program Starting a program using the Search programs and files field Saving your work Starting a program from the Start menu Saving your work Backing up your work Backing up your work Restoring your work Using the optical disc drive Optical disc drive components Inserting an optical disc Playing optical media Recording optical media Removing a disc with the computer on Removing a disc with the computer off Toshibas online resources Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Power management Using additional batteries Charging the main battery Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan Changing the main battery Changing the main battery Removing the battery from the computer Changing the main battery Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions Disposing of used batteries Maintaining your battery Disposing of used batteries Traveling tips Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Setting up for communications Notification area Setting up for communications Using Wireless LAN connectivity Exploring audio features Connecting your computer to a network Accessing a network Exploring audio features Recording sounds Using a microphone Using the Web Camera Using external speakers or headphones Using the Web Camera Using an ExpressCard Using an ExpressCard Inserting an ExpressCard Using an ExpressCard Removing an ExpressCard Using the Memory card reader Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Using the eSATA/USB combo port Using the eSATA/USB combo port Using the expansion port Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Connect Page Page Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Due to the installed audio enhancement software, the sound test will come out from both speakers. TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p TOSHIBA Sleep Utility Starting the TOSHIBA Sleep Utility USB Sleep and Charge Page Enabling/Disabling USB Sleep and Charge Power supply mode settings TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Accessibility TOSHIBA Accessibility Trusted Platform Module (TPM) Trusted Platform Module (TPM) Fingerprint Authentication Utility Fingerprint utility limitations Using the Fingerprint Authentication Utility Fingerprint Authentication Utility Fingerprint Logon Care and maintenance of your fingerprint reader Fingerprint Authentication Utility TOSHIBA eco Utility Fingerprint reader limitations TOSHIBA eco Utility TOSHIBA Service Station TOSHIBA Service Station TOSHIBA PC Health Monitor ConfigFree Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Profile Settings Page Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The battery appears not to power the computer for as long as it usually does. Keyboard problems Keyboard problems Display problems The screen is blank. Display problems The screen does not look correct. The display mode is set to Simultaneous and the external display device does not work. Disk or storage drive problems You are having trouble accessing a drive, or one or more files appear to be missing. Error-checking Optical disc drive problems Your hard disk seems very slow. Optical disc drive problems You cannot access a disc in the drive. Sound system problems ExpressCard problems The computer emits a loud, high-pitched noise. ExpressCard problems ExpressCard checklist Resolving ExpressCard problems The slot appears to be dead. ExpressCards that used to work no longer work. ExpressCard problems The computer stops working (hangs) when you insert an ExpressCard. Printer problems The system does not recognize your ExpressCard. An ExpressCard error occurs. Printer problems The printer will not print. Wireless networking problems The printer will not print what you see on the screen. Wireless networking problems Wireless networking problems The Windows operating system wireless management utility does not work. DVD operating problems DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software USB Sleep and Charge is not working. If you need further assistance The USB Wakeup function does not work. The eSATA device is not recognized from Sleep or Hibernation mode. If you need further assistance Other Toshiba Internet Web sites Contacting Toshiba Toshibas Technical Support Web site Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Hot key functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the touch pad Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D E F G H I K L M N O P R S T U W Index