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Toshiba GMAD00183010, PTMB3U 05J014 Chapter 6: If Something Goes Wrong................................... 175

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TOSHIBA SD™ Memory Card Format Utility .........157

TOSHIBA SD™ Memory Boot Utility......................158

Booting from a bootable SD card....................159

Mouse Utility ........................................................160

TOSHIBA Hardware Setup.....................................161

TOSHIBA Zooming Utility......................................163

TOSHIBA Button Support......................................164

CD/DVD Drive Acoustic Silencer...........................165

TOSHIBA Accessibility..........................................166

Trusted Platform Module (TPM)...........................167

Fingerprint Authentication Utility...........................168

Fingerprint utility limitations........................... 168

Using the Fingerprint Authentication Utility.....168

Fingerprint Logon ...........................................169

Care and maintenance of your fingerprint

reader .......................................................169

Fingerprint reader limitations..........................170

ConfigFree®...........................................................171

Getting Started................................................171

ConfigFree® Utilities........................................172

Chapter 6: If Something Goes Wrong................................... 175

Problems that are easy to fix ................................175

Problems when you turn on the computer............176

The Windows® operating system is not working ..179

Using Startup options to fix problems............179

Internet problems ...........................................180

The Windows® operating system can

help you....................................................181

Resolving a hardware conflict...............................181

A plan of action...............................................181

Fixing a problem with Device Manager ...........182

Memory problems ..........................................183

Power and the batteries..................................184

Keyboard problems.........................................185

Display problems............................................186

Contents

Main Model: Tecra M10 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Modem Warning Notice Conformity Statement Taiw an Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Approved Countries/Regions for use for the Atheros AR5BXB72 2.4 + 5GHz 11n minicard Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Approved Countries/Regions for use for the Atheros AR5BXB63 11g minicard Approved Countries/Regions for the Realtek RTL8187B Approved Countries/Regions for use for the Intel PRO/Wireless 3945ABG Network Connection Approved Countries/Regions for the Intel Wireless Wi-Fi Link 4965AGN Bluetooth Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth wireless technology) Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Using this Equipment in Japan Device Authorization 2.4FH1 Optical Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction................................................................................ 36 Chapter 1: Getting Started......................................................... 41 Page Chapter 2: Learning the Basics................................................. 91 Chapter 3: Mobile Computing.................................................108 Chapter 4: Exploring Your Computers Features...................126 Chapter 5: Utilities.................................................................... 142 Chapter 6: If Something Goes Wrong................................... 175 Appendix A: Hot Keys/TOSHIBA Cards..................................207 Page Introduction Page 38 This guide Safety icons Other icons used 40 Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Setting up your computer Important information on your computers cooling fan Setting up your computer Setting up your computer Setting up your software Registering your computer with Toshiba Registering your computer with Toshiba Adding optional external devices Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Opening the display panel Using the computer for the first time Your computers features and specifications Turning on the power Adding memory (optional) Installing a memory module Page Page Page Page Removing a memory module Page Checking total memory Hard Drive Recovery Utilities Creating Recovery DVDs Hard Disk Drive Recovery options Hard Disk Drive Recovery using the recovery partition Page Recovering the original factory image (recommended recovery method) Erasing the hard disk Recovering the C: partition of the HDD without changing the current partition size Recovering the C: partition with a user specified size Hard Disk Drive Recovery using the Recovery media Page Page Using the Toshiba Dual Pointing Device Checking the HDD operating status Installing drivers and applications Using the Toshiba Dual Pointing Device Using the TouchPad Using the TouchPad Using external display devices Scrolling with the TouchPad Control buttons Disabling or enabling the TouchPad Using external display devices Connecting an external monitor or projector Using external display devices Directing the display output when you turn on the computer Using an external keyboard Adjusting the quality of the external display Using an external keyboard Using a mouse Connecting a printer Connecting a printer Setting up a printer Connecting an optional external diskette drive Connecting an optional external diskette drive Turning off the computer Options for turning off the computer Hibernation mode Sleep mode Page Using the Shut Down command Turning off the computer more quickly Page Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Page Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Page Customizing your computers settings Starting again from Sleep mode Closing the display panel Customizing your computers settings Caring for your computer Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Chapter 2 Learning the Basics Computing tips Computing tips Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program Starting a program from the Start menu Starting a program Starting a program from Windows Explorer Saving your work Starting a program using the Start Search field Saving your work Saving your work Saving files File names Printing your work Using a file extension Printing your work Backing up your work Backing up your work Restoring your work Using the optical drive Optical drive components Inserting an optical disc Playing an audio CD Playing optical media Recording optical media Removing a disc with the computer on Removing a disc with the computer off Toshibas online resources Caring for optical discs Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Running the computer on battery power Power management Charging batteries Using additional batteries Charging batteries Charging the main battery Charging batteries Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Changing the main battery Removing the battery from the computer Page Inserting a charged battery Taking care of your battery Taking care of your battery Safety precautions Taking care of your battery Maintaining your battery Disposing of used batteries Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Notification Area Setting up for communications Using Wireless LAN connectivity Connecting your computer to a network Accessing a network Setting up the connection Connecting a modem to a telephone line Page An overview of using the Internet An overview of using the Internet The Internet The World Wide Web Internet Service Providers An overview of using the Internet Connecting to the Internet Surfing the Internet Internet features Exploring audio features Uploading to, and downloading files from, the Internet Exploring audio features Recording sounds Using a microphone Exploring audio features Using external speakers or headphones Web C am era Web Camera Using PC Cards Inserting a PC Card Using PC Cards Removing a PC Card Setting up a PC Card for your computer Smart Card Reader Using the Bridge Media Adapter Slot Using the Bridge Media Adapter Slot Inserting memory media Using the i.LINK port Removing memory media Using the i.LINK port Using an expansion device Using an expansion device Using an Optional Toshiba Express Port Replicator with your computer Chapter 5 Utilities TOSHIBA Assist Connect Page Page Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility TOSHIBA SD Memory Card Format Utility TOSHIBA SD Memory Card Format Utility TOSHIBA SD Memory Boot Utility TOSHIBA SD Memory Boot Utility TOSHIBA SD Memory Boot Utility Booting from a bootable SD card Mouse Utility Mouse Utility TOSHIBA H ardware Setup TOSHIBA Hardware Setup TOSHIBA H ardware Setup TOSHIBA Zooming Utility TOSHIBA Zooming Utility TOSHIBA Button Support TOSHIBA Button Support CD/DVD Drive Acoustic Silencer CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility TOSHIBA Accessibility Trusted Platform Module (TPM) Trusted Platform Module (TPM) Fingerprint Authentication Utility Fingerprint utility limitations Using the Fingerprint Authentication Utility Fingerprint Logon Care and maintenance of your fingerprint reader Fingerprint reader limitations ConfigFree Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Profile Settings Page Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. The computer is not accessing the internal storage drive or the optional external diskette drive. The computer displays the The computer displays the Non-System disk or disk error message. The AC power light is blinking. The Windows operating system is not working The Windows operating system is not working Using Startup options to fix problems The Windows operating system is not working Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Resolving a hardware conflict A plan of action Resolving conflicts Fixing a problem with Device Manager Checking device properties Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems The keyboard produces unexpected characters. Nothing happens when you press the keys on the external keyboard. Display problems The screen is blank. Page Small bright dots appear on your TFT display when you turn on your computer. Disk or internal storage drive problems You are having trouble accessing a drive, or one or more files appear to be missing. Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. A diskette will not go into the optional external diskette drive. The drive cannot read a diskette. Optical drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Some discs run correctly but others do not. The disc will not come out of the drive when you click the eject button on the screen. Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. PC Card problems PC Card checklist Resolving PC Card problems The system does not recognize your PC Card. A PC Card error occurs. Printer problems The printer will not print. The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. The modem is on, set up properly but still does not transmit or receive data. Wireless networking problems Page DVD operating problems The Windows operating system wireless management facility does not work. DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with Restore Points Page Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software If you need further assistance The eSATA device is not recognized from Sleep or Hibernation mode. If you need further assistance Before you contact Toshiba If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Toshiba voice contact Other Toshiba Internet Web sites Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Application Cards Application Cards Using the Application Cards Card Case Hot key functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the Toshiba Dual Pointing Device Zoom (Display resolution) Keyboard hot key functions Appendix B Power Cord/Cable Connectors Appendix C TOSHIBA PC Health Monitor 225 Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Cleaning the cooling module 227 Page Glossary Acronyms Page Term s A B C Page D E F G H I K L M N O P R S T U W Index