Toshiba GMAD00236010, M11, PTME0U04S02V, PTME0U06C010, PTME1U00K00Q, PTME1U04J02U, PTME1U05202U, PTME3U, PTME3U00Y00N, PTME3U01401F, PTME3U01601F, PTME3U01D01F, PTME3U01N00N, PTME3U01X02K, PTME3U03P01F, PTME3U04N03F, PTME3U04X02N, PTME3U050043, PTME3U05602N, PTME3U05V02N, PTME3U05W02N, PTME3U06502N ExpressCard problems, The system does not recognize your ExpressCard., An ExpressCard error occurs.

200 If Something Goes Wrong

ExpressCard® problems

❖If no resource conflict is indicated, contact the card

manufacturer for additional troubleshooting assistance.

6Click OK to confirm the uninstall.

7In the Device Manager window, click the Action menu and

select Scan for Hardware changes.

8Restart the computer normally.

9If the issue is not resolved, contact the card manufacturer for

additional troubleshooting assistance.

Hot swapping (removing one ExpressCard® and inserting another without turning the computer off) fails.

Follow this procedure before you remove an ExpressCard®:

1Prepare the card for removal by clicking on the Show hidden

icons button ( ), if necessary, in the notification area and then

selecting the Safely Remove Hardware and Eject Media

icon.

2Click Eject [device name] for the device you want to remove.

The Safe To Remove Hardware message appears.

3Remove the device.

Never swap modules when the computer is in Hibernation or Sleep

mode. This is known as “warm swapping” and is not supported. For

more information on Hibernation and Sleep modes see “Hibernation

mode” on page 85 and “Sleep mode” on page 86.

The system does not recognize your ExpressCard®.

Refer to the ExpressCard® documentation.

Removing a malfunctioning card and reinstalling it can correct

many problems.

An ExpressCard® error occurs.

Reinsert the card to make sure it is properly connected.

If the card is attached to an external device, check that the

connection is secure.

Refer to the card’s documentation, which should contain a

troubleshooting section.

Contents

Main Model: Tecra M11 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada (IC) EU Declaration of Conformity The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information VCCI Class B Information Modem Warning Notice Conformity Statement Taiw an Using this Equipment in Japan Device Authorization 2.4FH1 Radio Approvals for Wireless Devices Approved Countries/Regions for the Intel Wireless Wi-Fi Link 5100/5300 Series Approved Countries/Regions for the Intel Wireless Wi-Fi Link 622ANHMW and 633ANHMW Series Do not use this equipment except in the countries/regions in the following table. Approved Countries/Regions for the Atheros Wireless Wi-Fi Link AR5B95 Series Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Approved Countries/Regions for the Realtek RTL8192E Approved Countries/Regions for the Realtek RTL8191SE Approved Countries/Regions for the Realtek RTL8187B Bluetooth Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth wireless technology) Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Optical Disc Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction................................................................................ 36 Chapter 1: Getting Started......................................................... 41 Page Chapter 2: Learning the Basics................................................. 98 Chapter 3: Mobile Computing.................................................115 Chapter 4: Exploring Your Computers Features...................134 Chapter 5: Utilities.................................................................... 147 Chapter 6: If Something Goes Wrong ...................................184 Appendix A: Hot Keys/TOSHIBA Cards..................................214 Page Introduction Page 38 This guide Safety icons Other icons used 40 Your computers features and specifications Other documentation Service options Chapter 1 Getting Started Selecting a place to work Setting up a work environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Setting up your computer Important information on your computers cooling fan Setting up your computer Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Opening the display panel Using the computer for the first time Turning on the power Setting up your software Registering your computer with Toshiba Registering your computer with Toshiba Adding optional external devices Adding memory (optional) Installing a memory module Page Page Page Page Page Removing a memory module Page Page Checking total memory Recovering the Internal Storage Drive Recovery option Des cription Recovering to out-of-box state (recommended recovery method) Page Recovering to a custom size partition Page Page Recovering without changing the internal storage drive partitions Page Creating recovery DVDs/media Page Page Restoring from recovery DVDs/media Page Erasing the Internal Storage Drive Erasing the Internal Storage Drive Checking the internal storage drive operating status Checking the internal storage drive operating status Using the Toshiba Dual Pointing Device Installing drivers and applications Using the Toshiba Dual Pointing Device Using the TouchPad Page Adjusting TouchPad settings Disabling or enabling the TouchPad Using external display devices Connecting an external monitor or projector Directing the display output when you turn on the computer Adjusting the quality of the external display Using an external keyboard Using an external keyboard Using a mouse Connecting a printer Setting up a printer Turning off the computer Options for turning off the computer Hibernation mode Sleep mode Using the Shut down command Turning off the computer more quickly Page Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Page Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Page Page Customizing your computers settings Starting again from Sleep mode Closing the display panel Customizing your computers settings Caring for your computer Cleaning the computer Caring for your computer Moving the computer Using a computer lock Page Chapter 2 Learning the Basics Computing tips Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Overlay keys Starting a program Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program from the Start menu Starting a program Starting a program from Windows Explorer Saving your work Starting a program using the Search programs and files field Saving your work Saving your work Saving files File names Printing your work Using a file extension Printing your work Backing up your work Backing up your work Restoring your work Using the optical disc drive Optical disc drive components System control buttons Inserting an optical disc Page Playing an audio CD Playing optical media Recording optical media Removing a disc with the computer on Toshibas online resources Removing a disc with the computer off Caring for optical discs Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Running the computer on battery power Power management Charging batteries Using additional batteries Charging batteries Charging the main battery Charging batteries Charging the RTC battery Monitoring main battery power Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan Changing the main battery Removing the battery from the computer Inserting a charged battery Page Taking care of your battery Taking care of your battery Safety precautions Taking care of your battery Maintaining your battery Disposing of used batteries Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Notification area Setting up for communications Using Wireless LAN connectivity Connecting your computer to a network Accessing a network Setting up the connection Connecting a modem to a telephone line Page Exploring audio features Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using the Web Camera Using the Web Camera Using an ExpressCard Using an ExpressCard Inserting an ExpressCard Removing an ExpressCard Using the Smart Card Reader Using the Smart Card Reader Using the Memory card reader Using the Memory card reader Inserting memory media Using the Memory card reader Removing memory media Using the eSATA/USB combo port Using the eSATA/USB combo port Using the expansion port Chapter 5 Utilities TOSHIBA Assist TOSHIBA Assist Page Page Page TOSHIBA Assist Optimize TOSHIBA Application Installer TOSHIBA Application Installer Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA Face Recognition Utility TOSHIBA Face Recognition Utility TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA Security Assist TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility TOSHIBA HDD Protection Utility TOSHIBA HDD Protection Utility Mouse Utility Mouse Utility TOSHIB A Hardwa re Setu p TOSHIBA Hardware Setup TOSHIB A Hardwa re Setu p USB Sleep and Charge Utility Starting the USB Sleep and Charge Utility USB Sleep and Charge Page Enabling USB Sleep and Charge Power supply mode settings Page TOSHIBA Zooming Utility TOSHIBA Zooming Utility TOSHIBA Button Support TOSHIBA Button Support TOSHIBA Accessibility TOSHIBA Accessibility Trusted Platform Module (TPM) Trusted Platform Module (TPM) Fingerprint Authentication Utility Fingerprint utility limitations Using the Fingerprint Authentication Utility Fingerprint Logon Care and maintenance of your fingerprint reader Page Fingerprint reader limitations TOSHIBA eco Utility TOSHIBA eco Utility TOSHIBA Service Station TOSHIBA Service Station TOSHIBA PC Health Monitor ConfigFree Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Profile Settings Page Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. Problems when you turn on the computer The computer displays the The AC power light is blinking. The battery light is blinking when the computer is on. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Fixing a problem with Device Manager Checking device properties Memory problems Memory problems Power and the batteries Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems Keyboard problems The keyboard produces unexpected characters. Display problems The screen is blank. Display problems The screen does not look correct. Disk or storage drive problems Error-checking Disk or storage drive problems Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. A diskette will not go into the optional external diskette drive. Optical disc drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Sound system problems Some discs run correctly but others do not. The disc will not come out of the drive when you click the eject button on the screen. Sound system problems No sound is coming from the computers speakers. The computer emits a loud, high-pitched noise. ExpressCard problems ExpressCard problems ExpressCard checklist Resolving ExpressCard problems The slot appears to be dead. ExpressCards that used to work no longer work. The computer stops working (hangs) when you insert an ExpressCard. ExpressCard problems The system does not recognize your ExpressCard. An ExpressCard error occurs. Printer problems Printer problems The printer will not print. The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. Wireless networking problems Wireless networking problems The Windows operating system wireless management utility does not work. DVD operating problems DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your internal storage drive. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with restore points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software Cannot use the USB Sleep and Charge function. If you need further assistance The USB Wakeup function does not work. The eSATA device is not recognized from Sleep or Hibernation mode. If you need further assistance Before you contact Toshiba If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Toshiba voice contact Other Toshiba Internet Web sites Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Application Cards Application Cards Using the Application Cards Card Case Hot key functions Volume Mute Lock (Instant security) Power plan Sleep mode Hibernation mode Output (Display switch) Display brightness Disabling or enabling wireless devices Disabling or enabling the Toshiba Dual Pointing Device Zoom (Display resolution) Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Terms A B C Page D E F G H I K L M N O P R S T U W Index