Others
Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correctionSymptom | Cause | Correction | Page |
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No power. | • The power plug is disconnected. | • Connect the power plug securely into the | 18 |
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| wall outlet. |
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The DVD video player turned | • The automatic power off function turned | • Press the PLAY button. | 27 |
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off by itself. | the unit off. |
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No picture. | • The TV is not set to receive DVD signal | • Select the appropriate video input mode | 26 |
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| output. | on the TV so the picture from the DVD |
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| video player appears on the TV screen. |
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| • The video cable is not connected securely. | • Connect the video cable securely into the | 18, 19 |
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| appropriate jacks. |
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No sound. | • The equipment connected with the audio | • Select the correct input mode of the | 26 |
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| cable is not set to receive DVD signal | audio receiver so you can listen to the |
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| output. | sound from the DVD video player. |
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| • The audio cable is not connected securely. | • Connect the audio cable securely into the | 18 – 23 |
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| appropriate jacks. |
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| • The audio receiver or TV is turned off. | • Turn on the equipment connected with | 26 |
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| the audio cable. |
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| • The setting of output sound format is | • Select the proper audio setting. | 43, 48 |
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| incorrect. |
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The playback picture has | • The disc is dirty. | • Eject the disc and clean it. | 9 |
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occasional distortion. | • It is in fast forward or fast reverse | • Sometimes a small amount of picture | – |
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| playback. | distortion may appear. This is not a |
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| malfunction. |
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Brightness is unstable or | • The effect of copy protection. | • Connect the DVD video player directly to | 18 |
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noises are present in the |
| the TV. Avoid connecting the DVD video |
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playback pictures. |
| player to a VCR or TV/VCR combination. |
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The DVD video player does | • No disc is inserted. | • Insert a disc. | 26 |
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not start playback. |
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• An unplayable disc is inserted. | • Insert a playable disc. (Check the disc | 10 |
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| type and color system.) |
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| • The disc is placed upside down. | • Place the disc with the playback side | 26 |
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| down. |
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| • The disc is not placed within the guide. | • Place the disc correctly inside the guide | 26 |
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| on the disc tray. |
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| • The disc is dirty. | • Clean the disc. | 9 |
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| • The parental lock function is set. | • Cancel the parental lock function or | 48, 53 |
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| change the parental lock level. |
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Playback does not follow the | • It is in the mode of repeat playback, | • These operations may prevent a proper | – |
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course of the disc’s program. | memory playback, etc. | progress of the contents. |
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Buttons do not work. | • Power supply fluctuations or other | • Press and hold the ON/STANDBY button | – |
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| abnormalities such as static electricity may | on the front panel for more than about 3 |
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| interrupt correct operations. | seconds. The DVD video player turns off. |
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| Press the button again to turn it on. If the |
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| buttons still do not work, disconnect the |
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| power plug and insert it into the wall |
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| outlet again. |
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The remote control does not | • The remote control is not pointed at the | • Point the remote control at the remote | 15 |
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work properly. | remote sensor of the DVD video player. | sensor of the DVD video player. |
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| • The remote control is too far from the DVD | • Operate the remote control within about | 15 |
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| video player. | 7 m. |
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| • The batteries in the remote control are | • Replace the batteries with new ones. | 15 |
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| exhausted. |
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