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TROUBLESHOOTING – SD-R2612
Problem |
| Solution |
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Disc tray cannot be opened | • Check that there is power to drive. | |
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| • Use Emergency Eject instructions to open tray. |
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Drive is not recognized by | • Is the drive connected properly? Are all cables plugged in | |
system |
| properly (e.g. Power Cable, Interface Cable and Audio Cables). |
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| • Is the software driver loaded? On a |
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| system is the |
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| (BIOS / DOS reports "device driver not found" or "no valid |
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| drivers selected."). If not, Contact Technical Support. |
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| • Has the |
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| corrupted by a virus. Run a Virus Scan program and repair if |
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| possible. Contact Technical Support if the Virus renders the CD- |
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| |
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Drive is not recognized by | • Is the | |
system during Boot | process, | On a |
but is recognized by the | ROM Combo drive recognized? | |
Operating System | (i.e. XP, | (BIOS / DOS reports "device driver not found" or "no valid DVD |
Win2000, Win98, Win NT, etc.) | drivers selected."). If not, Contact Technical Support. | |
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| • Has the Windows |
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| driver program been corrupted by a virus. Run a Virus Scan |
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| program and repair if possible. Contact Technical Support if the |
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| Virus renders the software drivers not useable. |
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BUSY Indicator LED flashes | • The disc may be dirty Clean it with a soft damp cloth. Avoid | |
slowly |
| cleaning the disc using a circular motion. The disc should be |
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| wiped in a radial direction. That is, from the inner side outward. |
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| • The laser lens may have become cloudy or blocked by |
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| particulate matter. Please contact Technical Support. |
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BUSY Indicator LED is | • Possible Hardware Problem. Please contact Technical Support. | |
constantly ON |
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• Is the | ||
in the drive or certain types of | • Is the DVD disc the correct format for the type of system that you | |
CD media (i.e. | are using? (i.e. on a PC an ISO9660 IBM compatible PC format | |
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| as opposed to Apple/Mac HFS disc or UNIX disc formats which |
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| will not function). |
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| • Do you have the correct software applications program/drivers |
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| installed to run a DVD disc? |
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| • Has the Windows |
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| driver program been corrupted by a virus. Run a Virus Scan |
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| program and repair if possible. Contact Technical Support if the |
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| Virus renders the software drivers not useable. |
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