TP-Link TD-8816 Appendix D Technical Support Technical Support, ADSL2+ Modem Router User Guide

TD-8816

ADSL2+ Modem Router User Guide

Appendix D: Technical Support

Technical Support

For more troubleshooting help, go to: www.tp-link.com/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to: www.tp-link.com/support/download

For all other technical support, please contact us by using the following details:

Global	Singapore
Tel: +86 755 2650 4400	Tel: +65 6284 0493
Fee: Depending on rate of different carriers, IDD. Fee: Depending on rate of different carriers.
E-mail: support@tp-link.com	E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week	Service time: 24hrs, 7 days a week

USA/Canada	UK
Toll Free: +1 866 225 8139	Tel: +44 (0) 845 147 0017
E-mail: support.usa@tp-link.com	Fee: Landline: 1p-10.5p/min, depending on the time
Service time: 24hrs, 7 days a week	of day. Mobile: 15p-40p/min, depending on your
Turkey	mobile network.
	E-mail: support.uk@tp-link.com
Tel: 0850 7244 488 (Turkish Service)
	Service time: 24hrs, 7 days a week
Fee: Depending on rate of different carriers.
E-mail: support.tr@tp-link.com	Italy
Service time: 09:00 to 21:00, 7 days a week	Tel: +39 023 051 9020
Ukraine	Fee: Depending on rate of different carriers.
	E-mail: support.it@tp-link.com
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on Service time: Monday to Friday, 09:00 to 13:00;
rate of different carriers	14:00 to 18:00
E-mail: support.ua@tp-link.com	Malaysia
Service time: Monday to Friday, 10:00 to 22:00	Toll Free: 1300 88 875 465
Brazil	Email: support.my@tp-link.com
	Service time: 24hrs, 7 days a week
Toll Free: 0800 608 9799 (Portuguese Service)
E-mail: suporte.br@tp-link.com	Poland
Service time: Monday to Friday, 09:00 to 20:00; Tel: +48 (0) 801 080 618
Saturday, 09:00 to 15:00	+48 223 606 363 (if calls from mobile phone)
Indonesia	Fee: Depending on rate of different carriers.
	E-mail: support.pl@tp-link.com
Tel: (+62) 021 6386 1936
	Service time: Monday to Friday, 09:00 to 17:00.
Fee: Depending on rate of different carriers.
	GMT+1 or GMT+2 (DST)
E-mail: support.id@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00	France
*Except public holidays	Tel: 0820 800 860 (French service)
Australia/New Zealand	Fee: 0.118 EUR/min from France
	Email: support.fr@tp-link.com
Tel: NZ 0800 87 5465 (Toll Free)
	Service time: Monday to Friday, 09:00 to 18:00
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: support.au@tp-link.com (Australia)	*Except French Bank holidays
support.nz@tp-link.com (New Zealand)	Switzerland
Service time: 24hrs, 7 days a week	Tel: +41 (0) 848 800 998 (German Service)
Germany/Austria	Fee: 4-8 Rp/min, depending on rate of different
	time.
Tel: +49 1805 875 465 (German Service)
	E-mail: support.ch@tp-link.com
+49 1805 TPLINK
	Service time: Monday to Friday, 09:00 to 12:30 and
+43 820 820 360
	13:30 to 17:30. GMT+1 or GMT+2 (DST)
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.	Russian Federation
E-mail: support.de@tp-link.com	Tel: 8 (499) 754 5560 (Moscow NO.)
Service time: Monday to Friday, 09:00 to 12:30	8 (800) 250 5560 (Toll-free within RF)
and 13:30 to 17:30. GMT+1 or GMT+2 (DST in	E-mail: support.ru@tp-link.com
Germany)	Service time: From 9:00 to 21:00 (Moscow time)
*Except bank holidays in Hesse	*Except weekends and holidays in RF

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