TP-Link TL-SC3230 manual Software Installation, Access the Camera Using IP Search, Troubleshooting

4 Software Installation

1 Insert the provided Resource CD into your CD-ROM drive.	3	Click “Install IP Search Software”, and the IP Search
		Software window will appear. Click “Next” to follow the
		wizard steps to install the software .

5 Access the Camera Using IP Search

1 Click the icon of IP Search on the computer’s Desktop. 3 Live video will display in the center of your web browser.

Click “SEARCH”, the main page will show up and list all active TP-LINK camera devices. Select the camera based on its MAC address, which can be found on its label.

Double click the selected camera and you will link to this camera by browser (or you can click “VIEW” to view the live video on the right corner of the page) .

2	The Setup Wizard will automatically pop up, then click “IP
	Search Software”.	4	Click “Finish” to complete the setup and the icon of “IP
			Search” will display on the computer’s Desktop.

* If the CD does not automatically run with the installation window	Note:
	Surveillance Manager software is provided on the CD for
appearing, ￿nd the CD drive in the “My Computer” space and run it
directly there.	you to manage the camera. For detailed instruction,
	please refer to its user manual included.

2When you are accessing the Camera for the ￿rst time, a yellow information bar will appear at the bottom of the web page. Click the “Install” button. Then click “Install” at the prompt.

4If you want to con￿gure the parameters of the camera, please click “Setting” on the web management page. Enter User name and Password to log onto the con￿guration page of the camera. (Default is admin / admin)

Note:

If the information bar does not show up, please refer to Troubleshooting.

For advanced settings, please refer to the User Guide on the Resource CD.

Appendix: Con￿gure the Camera via IP Search

Troubleshooting

1 What can I do if the information bar does not show up?

Technical Support

For more troubleshooting help, go to www.tp-link.com/en/support/faq

To download the latest Firmware, Driver, Utility and User Guide, go to http://www.tp-link.com/en/support/download/

For all other technical support, please contact us by using the following details:

With “IP Search”, you can change the IP related parameters of wired interface and connect the camera to the wireless network quickly. Wireless setting is for TL-SC3230N only.

LAN Setting		Wireless Setting
1	Select the camera you want to con￿gure and click the “LAN”	1	Select the camera you want to con￿gure and click the
	button. Modify the relative settings of the selected device.		“WIRELESS” button. Click SSID to select your wireless AP or
	Click “<<” button to quit the LAN setting procedure or click		router and key in WEP or WPA key. Click “>>” to con￿rm
	“>>” button to move to next page.		wireless setting and then submit your settings.

2	Change the login password. Tick the box and then key in a	2	After taking the steps above, you will be prompted to
	new username and password, and click “Submit” button to		unplug the Ethernet cable to activate wireless access. And
	perform your settings accordingly. Click “<<” button to		you can select to test wireless settings or ￿nish wireless
	return to the previous page.		procedure in the following ￿gure.

	Open an IE browser. Click “Tools”, then “Internet options”.
	Click “Security” -> “Internet” -> “Custom level...”. Find the
	item “Download signed ActiveX controls” and set to
	“Prompt (recommended)”, then click “OK”. Click “Security” ->
	“Local intranet” -> “Custom level...”. Find the item
	“Download signed ActiveX controls” and set to “Prompt”,
	then click “OK”.
2	What can I do if I forget the login name and password?
	Keep the camera powered on, then press and hold the Reset
	button for more than 5 seconds. Afterwards release it, and the
	camera will be restored to factory defaults after reboot. Both
	the default name and password are admin.
3	What can I do if I can’t access the Camera?
	Make sure the Power LED is solid orange. If you can’t ￿nd the IP
	address through IP Installer, please log into your router and
	￿nd the camera’s IP address in the DHCP Client list. If this still
	doesn’t work, please reset the camera.
4	What can I do if the video image ￿ickers?
	Wrong power line frequency makes images ￿icker. Make sure
	the power frequency of your camera is 50 or 60Hz. If the object
	is dark, the image will ￿icker. Make the environment around
	the camera brighter.

For more details about Troubleshooting and Technical Support contact, please log onto our Technical Support Website.

http://www.tp-link.com/en/support

Global

Tel: +86 755 26504400

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

Singapore

Tel: +65 62840493

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7days a week

Ukraine

Tel: 0-800-505-508

E-mail: support.ua@tp-link.com

Service time: Monday to Friday 14:00 PM to 22:00 PM

Brazil

Toll Free: 0800-770-4337 (Portuguese Service)

E-mail: suporte.br@tp-link.com

Service time: Monday to Saturday 08:00 AM to 08:00 PM

Italy

Tel: +39 0230519020

E-mail: support.it@tp-link.com

Service time: Monday to Friday,

9:00 AM to 6:00 PM, 2:00 PM to 6:00 PM

Indonesia

Tel: (+62 ) 021 6259 135

E-mail: support.id@tp-link.com

Service time: Monday to Friday 9:00 -12:00 ; 13:00 -18:00 (Except public holidays)

Germany / Austria

Tel :+49 1805 875465 (German Service) +49 1805 TPLINK

E-mail: support.de@tp-link.com

Fee: 0.14 EUR/min from the German ￿xed phone network and up to 0.42 EUR/min from mobile phone.

Service Time: Monday to Friday, 9:00 AM to 6:00 PM, GMT+1 or GMT+2 (Daylight Saving Time in Germany)

* Except bank holidays in Hesse

Australia / New Zealand

Tel: AU 1300 87 5465

NZ 0800 87 5465

E-mail: support.au@tp-link.com (Australia) support.nz@tp-link.com (New Zealand)

Service time: 24hrs, 7 days a week

Turkey

Tel: 444 19 25（Turkish Service） NZ 0800 87 5465

E-mail: support.tr@tp-link.com

Service time: 9:00 AM to 6:00 PM, 7days a week

USA/ Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com

Service time: 24hrs, 7days a week

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)

E-mail: support.my@tp-link.com

Service time: 24hrs, 7days a week

Poland

Tel: +48 (0) 801 080 618 / +48 22 7217563 (if calls from mobile phone)

E-mail: support.pl@tp-link.com

Service time: Monday to Friday 9:00 AM to 5:00 PM. GMT+1 or GMT+2 (Daylight Saving Time)

Switzerland

Tel: +41 (0)848 800998 (German Service)

E-mail: support.ch@tp-link.com

Fee: 4-8 Rp/min, depending on rate of di￿erent time

Service time: Monday to Friday 9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)

France

Tel: +33 (0) 820 800 860 (French service)

Email: support.fr @tp-link.com

Fee: 0.118 EUR/min from France

Service time: Monday to Friday 9:00 AM to 6:00 PM (Except French Bank holidays)

Russian Federation

Tel: 8 (499) 754-55-60 / 8 (800) 250-55-60 (toll-free call from any RF region)

E-mail: support.ru@tp-link.com

Service time: From 10:00 to 18:00 (Moscow time) *Except weekends and holidays in

Russian Federation

TP-LINK TECHNOLOGIES CO., LTD. www.tp-link.com