Troubleshooting
Q1: I typed http://192.168.10.1 in my Internet Browser's Address Bar, but an error message says “The page cannot be displayed.” How can I get into the
A1: First, check your hardware settings again by following the instructions in Section 2. Second, make sure the LAN and WLAN lights are lit. Third, make sure your TCP/IP settings are set to Obtain an IP address automatically (see the steps below).
1.Go into the Control Panel,
2.Right click Internet Protocol (TCP/IP) and then click Properties. Then click on
Obtain an IP address automatically.
Fourth, press on the factory reset button for 15 seconds.
Q2: I am not sure what type of Internet Account Type I have for my Cable/DSL connection. How do I find out?
A2: Contact your Internet Service Provider's (ISP) support service for the correct information.
Q3: I configured my router with my ISP settings, but I can not get onto the Internet. What should I do?
A3: First, verify that you can get onto the Internet with a direct connection into your modem. Second, contact your ISP and verify all the information that you have in regards to your Internet connection settings is correct. Third, power cycle your modem and router. Unplug the power to the modem and router. Wait 30 seconds, and then reconnect the power to the modem. Wait for the modem to fully boot up, and then reconnect the power to the router.
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