Troubleshooting
Symptom? | Cause? | Remedy | |
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Can’t find satellite, or no | Example: ASTRA19° East | Align vertical mirror to the | |
signal. | Key 1 | south. Turn a few millimetres | |
| Erste”). | to the left, wait about 3 | |
| INFO key(”Das Erste”, | seconds, then repeat until both | |
| signal and quality are shown. | ||
| FR11837). | ||
| With a signal of about 60%, the | ||
| Both signal and quality are 0 %. | ||
| black background will | ||
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| disappear, and a TV image will | |
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| appear. | |
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| For a different satellite, please | |
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| select a current channel from | |
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| the | |
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| list, then press the INFO key. | |
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Front display dark, no clock | Power cable not connected. | Connect the power cable to the | |
time visible. |
| mains socket. | |
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| Switch on main switch. | |
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| Short circuit at the aerial supply | |
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| possible: Check connections. | |
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Clock time visible. | Receiver in standby mode. | Press the power key on the | |
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| remote control unit (or on the | |
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| receiver). The receiver will | |
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| switch on and the channel will | |
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| be shown on the TV screen. | |
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No sound or picture, but menu | The aerial is not aligned with the | Align your aerial correctly. | |
displays of the receiver | satellite. |
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present. |
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No signal (with symbol). | Check the cable connection | ||
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| from LNB to receiver and from | |
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| receiver to the connected units. | |
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| Align your aerial. | |
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Channel place visible, TV set | The system is not connected | Check the connection of the | |
showing no image. | correctly. | SCART cable. | |
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| The TV set is not in AV mode. | Switch the TV set to the | |
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| appropriate AV input. | |
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Poor picture, blocking fault, | The aerial is not aligned | Align your aerial more | |
formation of small blocks, no | precisely with the satellite. | precisely. To do this, use the | |
sound. |
| INFO key on the remote control | |
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| unit. Signal indication for the | |
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| aerial alignment will be shown. | |
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