Troubleshooting

Symptom?Cause?Remedy

 

 

 

Can’t find satellite, or no

Example: ASTRA19° East

Align vertical mirror to the

signal.

Key 1 (pre-programming: ”Das

south. Turn a few millimetres

 

Erste”).

to the left, wait about 3

 

INFO key(”Das Erste”,

seconds, then repeat until both

 

signal and quality are shown.

 

FR11837).

 

With a signal of about 60%, the

 

Both signal and quality are 0 %.

 

black background will

 

 

 

 

disappear, and a TV image will

 

 

appear.

 

 

For a different satellite, please

 

 

select a current channel from

 

 

the pre-programmed channel

 

 

list, then press the INFO key.

 

 

 

Front display dark, no clock

Power cable not connected.

Connect the power cable to the

time visible.

 

mains socket.

 

 

Switch on main switch.

 

 

Short circuit at the aerial supply

 

 

possible: Check connections.

 

 

 

Clock time visible.

Receiver in standby mode.

Press the power key on the

 

 

remote control unit (or on the

 

 

receiver). The receiver will

 

 

switch on and the channel will

 

 

be shown on the TV screen.

 

 

 

No sound or picture, but menu

The aerial is not aligned with the

Align your aerial correctly.

displays of the receiver

satellite.

 

present.

 

 

No signal (with symbol).

Check the cable connection

 

 

 

from LNB to receiver and from

 

 

receiver to the connected units.

 

 

Align your aerial.

 

 

 

Channel place visible, TV set

The system is not connected

Check the connection of the

showing no image.

correctly.

SCART cable.

 

 

 

 

The TV set is not in AV mode.

Switch the TV set to the

 

 

appropriate AV input.

 

 

 

Poor picture, blocking fault,

The aerial is not aligned

Align your aerial more

formation of small blocks, no

precisely with the satellite.

precisely. To do this, use the

sound.

 

INFO key on the remote control

 

 

unit. Signal indication for the

 

 

aerial alignment will be shown.

 

 

 

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