Tricity Bendix BWD 1012 Service & Spare Parts, 0870 5, Customer Care, Symptom Possible causes

Symptom	Possible causes
The door will not open	■	The programme is still running.
	■	The door lock has not yet released.
	■	Water in the tub: the door cannot be opened if water is present in the
		tub.
Spinning starts late or the machine	■	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the unbalance disappears and normal spinning can resume.
		If, after 10 minutes, the laundry is still not evenly distributed in the
		drum, the machine will not spin. In this case, redistribute the load
		manually and reselect the spin programme.
The machine makes an unusual	■	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures
		a softer start and more even distribution of the laundry in the drum
		when spinning, as well as increased stability of the machine.
No water is visible in the drum	■	Machines based on modern technology operate very economically
		using very little water without affecting performance.
The machine does not dry or does	■	The drying time has not been selected.
not dry properly	■	The RINSE HOLD option has been selected.
	■	The water taps are not turned on.
	■	The drain filter is clogged.
	■	The machine is overloaded.
	■	The selected drying time/section is not suitable for the laundry.

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Electrolux Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages and can also be found in your local telephone directory under “E”.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

	Mod
	Prod. No
P0042	Ser. No

Customer Care

For general enquiries concerning your Electrolux appliance or for further information on Electrolux products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Electrolux

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel 08705 950950*

*calls to this number may be recorded for training purposes.

22