Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom | Possible causes |
|
|
The tumble dryer does not start | • The door(s) has(have) not been closed. |
| • The plug is not properly inserted in the power socket. |
| • There is no current at the socket. |
| • The main fuse or the fuse in the plug has blown. |
| • The selector dial is not set correctly. |
| • The Start Button has not been depressed. |
| • The water reservoir is full or not properly inserted |
| (the pilot light “full tank” is on ). |
Drying takes too long or laundry is not | • The laundry has not been spun properly. |
dry enough. | • The filters and/or the condenser are clogged up. |
| • The water reservoir is full or not correctly inserted. |
| • The room temperature is too high. |
| • The selected time or drying sector was not suitable |
| for the laundry. |
| • The “low heat” function has been selected. |
| • There is too much laundry inside the appliance. |
| • The dryer is not correctly installed. |
If after the above checks, there is still a fault, call your local Tricity Bendix Service Force Centre.
Service & Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Tricity Bendix Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate - see picture on page 4).
5.The purchase date
Customer Care
For general enquiries concerning your Tricity Bendix appliance or for further information on Tricity Bendix products, please contact our Customer Care Department by letter or telephone as follows:
Customer Care Department
Major Appliances
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel 08705 950950*
*calls to this number may be recorded for training purposes.
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