User’s Guide
Document #40181-120 Rev. A 5-1
Section 5 – Where to Get Help Obtaining Technical Assistance
TROY technical support is available to assist you with any questions concerning the setup, operation, or
maintenance of your TROY200 Series Print Server.
Worldwide Web Support
Located at http://www.troygroup.com/wireless, the TROY web site provides answers to many common
technical questions and also includes copies of product manuals and literature, as well as utilities and
firmware load images.
Technical Support
North and South America
If you need to talk to one of our Technical Support Specialists, our support line is open Monday through
Friday, 8 AM to 8 PM, Eastern Standard Time.
U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail : technicalsupport@troygroup.com
Europe
Technical support is available in either German or English from Monday through Thursday, 9 AM to 12
PM and 1 PM to 5 PM, and on Friday from 9 AM to 12 PM and 1 PM to 4 PM.
Phone: +49-7032-9454-21
E-Mail : support@troygroup.de
Web: http://www.troygroup.de