User’s Guide
Document #40181-120 Rev. A 5-2
Returning Products If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps
below:
1. Contact the TROY Technical Support group at (304) 232-0899 to request a Return Goods
Authorization (RGA) number (for North and South American customers), or call +49-7032-9454-21
(for European customers) and request a Return Material Authorization (RMA) number.
2. Be prepared with the serial number of the unit you are returning. You will be asked for the serial
number to verify warranty coverage.
Please record these serial numbers in the space provided below for future reference.
Print Server Model #: ________________________________
Print Server S/N: ____________________________________
Make sure that you write the RMA or RGA number on the outside of the shipping container you use to
return the product. Please ship the defective product(s) to the appropriate address below:
North and South America: Europe:
TROY Group, Inc. TROY GmbH
RGA# _________ RMA# _________
3 Bryan Drive Schwarzwaldstr. 99
Wheeling, WV 26003 D-71083 Herrenberg,
Germany
Corporate Headquarters
TROY Group, Inc.
2331 South Pullman Street
Santa Ana, CA 92705 USA
(949) 250-3280
Technical Support
North and South America
U.S. 48 contiguous States: (800) 332-6427
Canada, Alaska, Hawaii, and South America: +1-304-232-0899
E-Mail: technicalsupport@troygroup.com
Europe
Phone: +49-7032-9454-21
E-Mail: support@troygroup.de
Web: http://www.troygroup.de