This limited warranty applies only to new Products purchased from Ultimate Ears or through authorized retail sellers. Warranty coverage will be provided only to the original retail purchaser. Transfer of any Product through any unauthorized distributor or retail seller renders this limited warranty null and void. Any Product sold by a private party or unauthorized distributor or retail seller is sold on an “as is” and “with all faults” basis, and as such the entire risk as to the quality and performance of such Product will be with the buyer.
MAKING A WARRANTY CLAIM AND RETURNING A PRODUCT
If you desire to make a warranty claim, you must first obtain an RMA (a return merchandise authorization number) from the Company. You must obtain an RMA before the two (2) year warranty period expires. To obtain an RMA, you should use the online customer support tab on the Company’s website. This process is fully automated and will give you an RMA number after you complete the necessary information fields accurately and the Company determines the defect falls within this limited warranty.
Once you have obtained an RMA, you should return to the Company the Product for which you are seeking warranty coverage within fifteen (15) days after the date we issue or provide you with that RMA. Please return the Product in its original packaging (or affording an equal degree of protection) with the following: (1) RMA ship ticket (2) a receipt or bill of sale showing proof of purchase from an authorized retail seller. The product should be returned to the following address:
UE Consumer, LLC.
Attention: Customer Service
5 Jenner Street, Suite 100
Irvine, CA 92618
You are solely responsible for all shipping and insurance costs of returning the Product to the Company, and the Company will not reimburse you or compensate you for any such costs however, the Company will ship the replacement product without additional charges.
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