WARRANTY
UltraCoverPlus Extended Warranty & Loaner Service
If you purchased your Magicard printer in North America or the EU, you should be covered by our free three year UltraCoverPlus extended warranty and loaner program. Outside of these territories our standard one year limited warranty applies (See below).
Ultra will | • | Replace a failed printhead without charge whatever the cause of failure (provided |
| • | Ultra consumables have been used exclusively). |
| Repair a failed printer without charge. |
| • | Provide a loan unit on request to replace a printer returned for repair. |
| • | Pay for all shipments to the customer. |
You must | | • Keep this warranty information in a safe place. |
| | • Contact the service line above if you have a problem. |
| | • Promptly ship to Ultra: |
| | - | A failed printhead for replacement. |
| | - | A failed printer for repair. |
| | - | A loan printer when your unit is returned. |
Making a Claim | | - | Pay for all shipments to Ultra. |
| | |
a)If your product is exhibiting a problem and is covered by UltraCoverPlus, FIRST contact our website for troubleshooting. The ‘phone number is listed below.
b)If Technical Support cannot solve the problem and your product is defective, a Manufacturer’s Return Authorisation Number (MRAN) will be issued to you.Please have the product’s model and serial number ready for warranty verification. (See label on the rear of the printer).
c)Once is has been verified that you product is covered by UltraCoverPlus, please ensure the consignment address is forwarded before 1pm so that there is no delay in shipment of a loan printer if required .
d)On receipt of the loan unit, please ship the defective product to your Magicard Service Center promptly to avoid rental charges for the loan unit. Retain all necessary items for your with the loan unit.
e)The product should be securely packed in its original packaging with a description of the problem and quoting the MRAN number. Please also mark the MRAN number on the outside of the shipping carton.
f)If your defective unit is not receiver within one week of the loan machine being dispatched from Ultra, a rental charge will apply.
g)Once your product has been repaired it will be shipped back to you. On receipt, please return the loan unit promptly. After a period of one week, unless agreed in writing by Ultra, a rental charge will become payable.
h)Insurance and shipping costs incurred in sending the original product for service and returning the loan unit are the responsibility of the customer. Ultra will pay freight costs to ship the loan unit out and to re t u rnthe repaired item. If your printer is not covered by UltraCoverPlus, it may still be covered by our standard 12 month warranty.
SAFETY INSTRUCTIONS
Please read all of these instructions before using your printer. Observe the markings on the rear panel of the printer.
•To prevent electric shock do not remove covers.
•Do not attempt to service the printer yourself.
•There are no user serviceable parts inside. In the event of malfunction, refer servicing to your nearest Ultra Electronics Service Center.
•Use only a power source within the limits marked on the rear panel label.
•Take care not to spill any liquid on the printer.
•Ensure that the power supply cord is not longer than 6 feet (2 metres) and includes a properly grounded connection.
•If using this printer in Germany:
To provide adequate short - circuit protection and over- current protection for this printer, the building installation must be protected by a 16 Amp circuit breaker. Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden, daß die Gebäudeinstallation mit einem 16-AÜberstromschalter abgesichert ist.
Warnings, Cautions and Notes
Throughout this guide and in text on the CD, the following conventions are used to identify important information.
WARNING - Wa rning messages indicate where personal injury could result from not following the correct procedures.
CAUTION - Caution messages indicate where damage to equipment could result from not following the correct procedures.
NOTE - Notes convey important information that is identified within the text.
When Handling the Printer
Avoid touching the thermal printing edge of the thermal printhead. Grease and contamination will shorten its life.
Before transporting the printer, remove the dye film and card hoppers. Pack the printer in its original packaging.
If you have a problem with the installation or operation of your Magicard printer, please first recheck to ensure that you have followed the instructions given in this guide and on the CD ROM.
CONSUMABLES
The Magicard Rio 2e and Tango 2e are dye-sublimation printers which transfer color from a dye film or ribbon onto the surface of a PVC printable card. For best results, use only Magicard dye film.
Dye film and cards are available as follows:-
Rio 2e and Tango 2e
LC1 : YMCKO 5 panel dye film 350 images per roll (Part No. M9005-751).
LC3 : Monochrome resin black 1,000 images per roll (Part No. M9005-753).
LC6 : KO 2 panel dyefilm (black and overcoat) 600 images per roll (Part No. M9005-756).
LC8 : YMCKOK 6 panel dye film 300 images - Tango 2e only - (Part No. M9005-758).
Range of monochrome ribbons (red, blue, green, gold, silver or white) 1,000 images per roll.
PVC ISO CR80 sized cards. Magnetic stripe, contactless (proximity), smart, adhesive backed and HoloPatch cards available.
CLEANING KITS
Rio 2e and Tango 2e (Part No. M9005-761)
Using externally fed T-Card plus replaceable cleaning roller.
The Magicard T-Card cleaning system is easy to use. Regular cleaning is essential to keeping your printer in good working condition.
®
QUICKSTART GUIDE
Free 3-year warranty
in North America and EU only
Standard | Standard | Tango 2e | Standard | Option | Option | Option | Option |
| | only | | | | | |
LIMITED WARRANTY INFORMATION
1)Coverage: Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 12 months from the date of original purchase by the user, but there are additional conditions on the printhead Warranty (see paragraph 2).
2)Limited Printhead Warranty: Ultra warrants that, under normal use and service, thermal printheads will
be free from defects in material and workmanship for a period of twelve (12) months from the date of original purchase or for a quantity of 40,000 printed cards, whichever comes first, provided that Ultra-approved card media is utilised. If a Warranty claim is submitted for a defective printhead, Ultra will have the right to inspect the printhead and samples of the printed and blank ID cards used with it for the purpose of verifying that the claimed defect has not been caused by non- Ultra approved media, or by foreign particles or substances which have caused chemical or physical damage. Ultra's decision in any such claims shall be final.
3)Warranty Claims: If the MAGICARD printer proves defective during this period, please contact the Ultra Service Center, at the address and telephone/fax number given below. The Ultra Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem, and if a return is appropriate they will give you a Return Authorisation Number and consignment instructions to the appropriate repair center. Ultra will, at its option, repair or replace the defective parts at no charge to the customer.
4)Warranty Limitations: The Warranty does not apply to MAGICARD printers that have been:
Damaged through physical or electrical mishandling.
Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmosphere, temperature, humidity, shock or vibration.
Improperly installed or interfaced to other products which may exhibit software problems or expose the MAGICARD to improper voltages or control signals.
Fitted with dye film rolls from any source other than Ultra Electronics, or have been used to print on anything other than card surfaces which are approved by Ultra and which will generally be made of PVC, be completely flat, and be free of harmful particles or substances.
Serviced or interfered with by anyone other than an Ultra Authorised Service provider.
5)Shipping: Insurance and shipping costs incurred in sending the MAGICARD printer for Warranty service are the responsibility of the customer. Whenever possible Ultra Service Centres will use the same class of shipping service selected and paid for by the customer to return the printer. Return shipping costs from Ultra to the customer will be at Ultra's expense. After obtaining the Return Authorisation Number as described above, the printer should be securely packed in its original packaging with proof of date of purchase and a note describing the problem and quoting the Return Authorisation Number. The printer must be sent to the service center address supplied with the Return Authorisation Number by the main service center. This address may be different to the address listed below, but will generally be closer to you. Please also mark the Return Authorisation Number on the outside of the shipping carton. All customs duties and taxes, if applicable, are the responsibility of the customer.
6)Applicability: The Warranty and remedy provided above are exclusive and in lieu of all other warrants, either express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Any statements or representations made by any other person or firm are void. Neither Ultra Electronics Ltd nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct, special, incidental, or consequential damages, resulting from the use or inability to use the Ultra product, whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the possibility of such damage or loss.
This Warranty is governed by the laws of England. Any dispute arising out of or relating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act. This Warranty gives you specific legal rights, and you may also have other legal rights which vary from country to country so the above limitations and exclusions may not apply to all customers.
If you have warranty enquiries or experience a problem, visit our website www.magicard.com for support
or call our service center:
CALL EU +44 (0)1305 762 115 | CALL US (425) 556 9708 |
Ultra Electronics Limited | Ultra Electronics Inc. |
MAGICARD Service Centre | MAGICARD US Service Center |
Waverley House, Hampshire Road, Granby Estate | 6711 - 176th Avenue NE |
Weymouth, Dorset, DT4 9XD, UK | Redmond, WA 98052, USA |
Fax: +44 (0) 1305 777 904 | Fax: (425) 556 3962 |
EMC
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Canadian Department of Communications Statement
This Class B digital apparatus meets the requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.
EU Declaration of Conformity
The EU Directives covered by this Declaration 89/336/EEC Electromagnetic Compatibility Directive, amended by 92/31/EEC & 93/68/EEC
72/23/EEC Low Voltage Equipment Directive, amended by 93/68/EEC
The Product Covered by this Declaration Magicard Rio 2/Tango 2 Card Printer
The Basis on which Conformity is being Declared
The product identified above complies with the requirements of the above EU Directives by meeting the following standards
EN 55022:1998+A1:2000 - Information technology equipment – Radio disturbance characteristics
– Limits and methods of measurement EN61000-3-2:2000 – Limits for harmonic emissions
EN61000-3-3:1995+A1:2001 – Limitation of voltage fluctuations and flicker in LV supply systems. EN 55024:1998+A1:2001+A2:2003 – Information technology equipment – Immunity characteristics – Limits and methods of measurement.
BS EN 60 950-1: 2001 - Safety of Information technology Equipment Including Business Equipment.
The technical documentation required to demonstrate that the product meets the requirements of the Low Voltage Directive has been compiled and is available for inspection by the relevant enforcement authorities.
HOLOKOTE SECURITY
Ultra’s patented HoloKote watermark system is a built-in feature of your Magicard printer and cannot be copied or bypassed. HoloKote costs absolutely nothing to use.
CUSTOM KEY
The custom key enables you to use your own personal HoloKote watermark. It can also be used as a printer lock.
HOLOPATCH® CARDS
For more visible security, try HoloPatch cards. When you print with HoloPatch cards, one area of the HoloKote security pattern is highlighted by a highly reflective ‘super-diffuser’ patch, making the logo clearly visible at a distance and under all lighting conditions.
ABOUT THIS GUIDE
This guide is to assist you with the set-up and use of your Rio 2e or Tango 2e ID card printer.
The information contained in this guide is subject to change without notice. Ultra Electronics Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furn i s h i n g ,
p e rf o rmance or use of this material.
This document contains proprietary information belonging to Ultra Electronics Limited and may not wholly or partially be copied, stored in a data retrieval system, disclosed to third parties or used for any purpose other than that for which is was supplied, without the express written authority of Ultra Electronics Limited. All rights are reserved.
Magicard® is registered as a trademark with the United States Patent and Trademark Office, Reg. No. 2,197,276.
The HoloKote® feature of Magicard® printers is protected by US PATENT No: 5,990,918 and by European PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows are trademarks of Microsoft Corporation.
©Copyright 2007 Ultra Electronics Limited.
