TROUBLESHOOTING
YOUR NEW PHONE
QUICK REFERENCE CHART
If your phone is not performing to your expectations, please try these simple steps. If you are still unable to resolve the problem, contact your place of purchase or call customer service at
PROBLEM |
| SUGGESTION |
The charge light won’t come | • | Make sure the AC adapter is |
on when the handset is |
| plugged into the base and |
placed in the base. |
| wall outlet. |
| • | Make sure the handset is properly |
|
| seated in base. |
| • | Make sure the charging contacts on |
|
| the handset and base are clean. |
|
|
|
The audio sounds weak | • | Make sure that the base antenna is |
and/or scratchy. |
| in a vertical position. |
| • | Press chan to help eliminate |
|
| background noise. |
| • | Move the handset and/or base to a |
|
| different location away from metal |
|
| objects or appliances and |
|
| try again. |
|
|
|
Can’t make or receive calls. | • | Check both ends of the base |
|
| telephone line cord. |
| • | Make sure the AC adapter is |
|
| plugged into the base and |
|
| wall outlet. |
| • | Disconnect the AC adapter for a few |
|
| minutes, then reconnect it. |
| • | Reset security code (see page 13). |
|
|
|
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