Contact 1.800.762.1142 for assistance. Do not return to place of purchase. | PAGE NO |
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Troubleshooting
| Problem | Possible Cause | Prevention/Cure | |
| ,0 GAS TANKSVALVEAIS CLOSED | ||
| VALVELTO h/0%.v | ||
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| ,0 GAS TANKSIS LOWWOR EMPTY | 2EPLACELOR REFILLO,0 GAS TANK | |
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| 4URNR,0 GAS TANKGVALVE TO h#,/3%$v | |
| ,0 GAS LEAK | 7AITITMINUTESMFORNGASTTO CLEAR | |
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| &OLLOWWh#HECKINGCFORI,EAKSv INITHE OWNERSSMANUAL | |
| Burner will not light using ignitor |
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Battery needs to be changed | 2EPLACELTHECh!!v BATTERYYFOLLOWWASSEMBLY STEPBFORYINSERTINGPBATTERY | ||
| %LECTRODETANDOBURNERSAAREDWET | 7IPE DRYYWITH CLOTH | |
| %LECTRODETCRACKEDEOR BROKENCKSPARKS ATTCRACK | 2EPLACELELECTRODE | |
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| Wire loose or disconnected | 2ECONNECTNWIRE ORTREPLACERELECTRODEWIRE ASSEMBLY | |
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| 7IRE ISESHORTING SPARKING IBETWEENIGNITORRANDIELECTRODE | 2EPLACELIGNITOR WIREELECTRODE ASSEMBLY | |
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| Bad ignitor | 2EPLACELIGNITOR | |
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| #HECKEIF ,0 GASFTANK IS EMPTY | |
| .O GAS FLOW | ! )F)EMPTY REPLACE ORARElLL | |
| " )F ,0 GAS0TANK ISSNOTTEMPTY REFER TOEh3UDDENDDROP IN GASRmOWWOR REDUCED | ||
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| mAME HEIGHTv | |
| ,0 GAS TANKSIS LOWWOR EMPTY | 2EPLACELOR REFILLO,0 GAS TANK | |
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| 4URNR,0 GAS TANKGVALVE TO h#,/3%$v | |
| ,0 GAS LEAK | 7AITITMINUTESMFORNGASTTO CLEAR | |
| Burner will not light with match |
| &OLLOWWh#HECKINGCFORI,EAKSv INITHE OWNERSSMANUAL | |
#OUPLING NUT AND REGULATORONOT FULLYTCONNECTED | 4URNING THE COUPLINGENUTCABOUTPONEHALF TONTHREE QUARTERS ADDITIONALTURN UNTIL | ||
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| SOLIDLSTOP Tighten by hand | ||
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| /BSTRUCTIONUOF GAS FLOW | #LEAR BURNER TUBES | |
| #HECK FOR BENTFOR KINKEDEHOSE | ||
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| $ISENGAGEMENT OFNBURNER TO VALVE | 2EENGAGE BURNERUANDNVALVE | |
| 3PIDER WEBSROR INSECTSNEST IN VENTURI | #LEANEVENTURIVANDNBURNER TUBE | |
| "URNER PORTS CLOGGED OREBLOCKED | #LEANEBURNER PORTS | |
| /UTUOF GAS | 2EPLACELOR REFILLO,0 GAS TANK | |
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| 4URNRCONTROLOKNOB TOOh/&&& v | |
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| 7AITI SECONDS AND LIGHT OUTDOOR lREPLACE | |
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| )F mAMES ARE STILL TOO LOW RESET THE EXCESSIVE mOWWSAFETY DEVICE | |
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| A 4URNRCONTROLOKNOBS Oh/&&& v | |
Sudden drop in gas flow or reduced flame height |
| B 4URNR,0 GAS TANKGVALVE TO h#,/3%$v | |
%XCESS FLOW SAFETYADEVICE MAY HAVE BEENBACTIVATED | C $ISCONNECTOREGULATOR | ||
| D 4URNRCONTROLOKNOB TOO ()'( | ||
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| E 7AITITMINUTE | |
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| F 4URNRCONTROLOKNOB TOOh/&&& v | |
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| G 2ECONNECTNREGULATOROAND LEAK CHECK CONNECTIONS | |
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| H 3LOWLYLTURN ,0UGASNTANK VALVE TOSh/0%.v | |
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| I 7AITI SECONDS AND THENNLIGHT OUTDOOR lREPLACE PER h,IGHTINGH)NSTRUCTIONSv | |
Irregular flame pattern, flame does not run the | "URNER PORTS ARE CLOGGED OREBLOCKED | #LEANEBURNER PORTS | |
| full length of burner | |||
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| .EWEBURNER MAY HAVE RESIDUALSMANUFACTURINGMOILS | "URN OUTDOOR FIREPLACE FOR IMINUTESLANDCREINSPECT | |
| Flame is yellow or orange |
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3PIDER WEBSROR INSECTSNEST IN VENTURI | #LEANEVENTURI | ||
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| 0OOROALIGNMENTIOF VALVE TOTBURNER VENTURI | !SSURE BURNER VENTURINIS PROPERLYNENGAGEDEWITH VALVE | |
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| (IGH ORHGUSTING WINDS | $O NOT USE OUTDOOR FIREPLACE INOHIGH WINDS | |
| Flame blow out |
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,OWWON ,0NGAS | 2EPLACELOR REFILLO,0 GAS TANK | ||
| %XCESS FLOWWVALVEATRIPPED | 2EFERFTO h3UDDENDDROP IN GASRFLOWWOR REDUCED FLAME HEIGHTv | |
| Flashback (fire in burner tube(s)) | "URNER ANDOR BURNER TUBES ARE BLOCKED | #LEANEBURNER ANDORNBURNER TUBES | |
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| 4URNR,0 GAS TANKGVALVE TO h#,/3%$v | |
Flame seems to lose heat when burning in cold | )CECHASABUILTIUP ON THEHOUTSIDESOF THEH,0 GASATANK | 4URNRCONTROLOKNOB TOOh/&&& v | |
2EPLACE WITHCAESPAREI,0 GAS TANK | |||
| weather - temperature below 50ºF | BECAUSEATHEHVAPORIZATION PROCESSCIS TOOOSLOW | 2ECONNECT ,0NGASCTANK PER h)NSTALLINGA,0 'AS 4ANKv | |
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| ,EAKECHECK THEHCONNECTIONS | |
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| ,IGHT PER h,IGHTINGH)NSTRUCTIONSv | |
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