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Contact 1.800.762.1142 for assistance. Do not return to place of purchase. | 9 |
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Troubleshooting
Problem | Possible Cause | Prevention/Cure | |
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| LP gas tank is low or empty | Replace LP gas tank | |
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| LP gas leak | Follow “Checking for Leaks” instructions in the owner’s manual | |
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| Wires or electrode covered with cooking residue | Clean wire and/or electrode with rubbing alcohol | |
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| Electrode and burners are wet | Wipe dry with cloth | |
Burner will not light using ignitor | Electrode cracked or broken - sparks at crack | Replace electrode, please call our Customer Care at 1.800.762.1142 | |
(if included) |
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Wire loose or disconnected | Reconnect wire or replace electrode/wire assembly, please call our Customer | ||
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| Wire is shorting (sparking) between ignitor and electrode | Replace ignitor wire/electrode assembly, please call our Customer Care at | |
| 1.800.762.1142 | ||
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| Bad ignitor | Replace ignitor, please call our Customer Care at 1.800.762.1142 | |
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| Check if LP gas tank is empty | |
| No gas flow | A. If empty, replace | |
| B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced | ||
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| flame height” | |
| LP gas tank is low or empty | Replace LP gas tank | |
Burner will not light with match | LP gas leak | Follow “Checking for Leaks” instructions in the owner’s manual | |
| Coupling nut and regulator not fully connected | Turning the coupling nut about | |
| solid stop. Tighten by hand | ||
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| Obstruction of gas flow | Clear burner tubes, per cleaning instruction on www.bluerhino.com | |
| Spider webs or insect nest in venturi | Clean venturi and burner tube, per cleaning instruction on www.bluerhino.com | |
| Burner ports clogged or blocked | Clean burner ports, per cleaning instruction on www.bluerhino.com | |
| Out of gas | Replace LP gas tank | |
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| 1. Turn regulator/control knob to “LOCK/OFF” | |
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| 2. Wait 30 seconds and light grill | |
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| 3. If flames are still too low, reset the excessive flow safety device: | |
Sudden drop in gas flow or reduced flame height |
| a. Turn regulator/control knob “OFF” | |
Excess flow valve tripped; safety device may have been | b. Remove LP gas tank | ||
| activated | c. Wait 1 minute | |
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| d. Attach LP gas tank | |
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| e. Perform a leak check per “Checking for Leaks” instructions in the owner’s | |
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| f. Light grill per “Lighting Instructions” instructions in the owner’s manual | |
Irregular flame pattern, flame does not run the | Burner ports are clogged or blocked | Clean burner ports, per cleaning instruction on www.bluerhino.com | |
full length of burner |
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| New burner may have residual manufacturing oils | Burn grill for 15 minutes on “HIGH” with the lid closed | |
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Flame is yellow or orange | Spider webs or insect nest in venturi | Clean venturi, per cleaning instruction on www.bluerhino.com | |
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Food residue, grease, etc. | Clean burner, per cleaning instruction on www.bluerhino.com | ||
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| Poor alignment of valve to burner venturi | Assure burner venturi is properly engaged with valve | |
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| High or gusting winds | Do not use grill in high winds | |
Flame blow out | Low on LP gas | Replace LP gas tank | |
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Excess flow valve tripped; safety device may have been | Refer to “Sudden drop in gas flow or reduced flame height” | ||
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| Grease buildup | Remove and clean all grill parts per “Cleaning and Care” instructions in the | |
| owner’s manual | ||
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Excess fat in meat | Trim fat from meat before grilling | ||
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| Excessive cooking temperature | Adjust (lower) cooking temperature | |
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| 1. Turn control knob to “OFF” | |
Persistent grease fire | Grease trapped by food buildup around burner system | 2. Leave lid in closed position and let fire burn out | |
3. After grill cools, remove and clean all parts per “Cleaning and Care” | |||
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| instructions in the owner’s manual | |
Flashback (fire in burner tube(s)) | Burner and/or burner tubes are blocked | Clean burner and/or burner tube, per cleaning instruction on www.bluerhino. | |
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| The lid is stainless steel, not painted | Baked on grease buildup has turned to carbon and is flaking off, clean | |
| thoroughly per “Cleaning and Care” instructions in the owner’s manual | ||
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Inside of lid is peeling (like paint peeling) |
| This can be from baked on grease buildup, that has turned into carbon and is | |
| flaking off | ||
| The lid is coated/painted | Clean thoroughly, per “Cleaning and Care” instructions in the owner’s manual | |
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| After cleaning, if you can see steel, please call out Customer Care at | |
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| 1.800.762.1142 | |
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For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.