Contact 1.800.762.1142 for assistance. Do not return to place of purchase.

page no.

 

 

9

 

 

 

For great recipes and tips, visit recipes.uniflame.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Possible Cause

Prevention/Cure

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LP gas tank is low or empty

Replace LP gas tank

 

 

 

 

 

 

 

 

 

 

 

 

LP gas leak

Follow “Checking for Leaks” instructions in the owner’s manual

 

 

 

 

 

 

 

 

 

Wires or electrode covered with cooking residue

Clean wire and/or electrode with rubbing alcohol

 

 

 

 

 

 

 

 

 

 

 

Electrode and burners are wet

Wipe dry with cloth

 

 

 

 

 

Burner will not light using ignitor

Electrode cracked or broken - sparks at crack

Replace electrode, please call our Customer Care at 1.800.762.1142

 

 

(if included)

 

 

 

 

 

 

 

Wire loose or disconnected

Reconnect wire or replace electrode/wire assembly, please call our Customer

 

 

 

 

 

 

Care at 1.800.762.1142

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wire is shorting (sparking) between ignitor and electrode

Replace ignitor wire/electrode assembly, please call our Customer Care at

 

 

 

1.800.762.1142

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bad ignitor

Replace ignitor, please call our Customer Care at 1.800.762.1142

 

 

 

 

 

 

 

 

 

 

 

 

Check if LP gas tank is empty

 

 

 

 

 

 

No gas flow

A. If empty, replace

 

 

 

 

 

 

B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced

 

 

 

 

 

 

 

 

 

 

flame height”

 

 

 

 

 

 

LP gas tank is low or empty

Replace LP gas tank

 

 

 

 

 

Burner will not light with match

LP gas leak

Follow “Checking for Leaks” instructions in the owner’s manual

 

 

 

 

Coupling nut and regulator not fully connected

Turning the coupling nut about one-half to three quarters additional turn until

 

 

 

 

solid stop. Tighten by hand only-do not use tools

 

 

 

 

 

 

 

 

 

Obstruction of gas flow

Clear burner tubes, per cleaning instruction on www.bluerhino.com

 

 

 

 

Spider webs or insect nest in venturi

Clean venturi and burner tube, per cleaning instruction on www.bluerhino.com

 

 

 

 

Burner ports clogged or blocked

Clean burner ports, per cleaning instruction on www.bluerhino.com

 

 

 

 

Out of gas

Replace LP gas tank

 

 

 

 

 

 

 

1. Turn regulator/control knob to “OFF

 

 

 

 

2. Wait 30 seconds and light grill

 

 

 

 

 

 

3. If flames are still too low, reset the excessive flow safety device:

 

 

Sudden drop in gas flow or reduced flame height

Excess flow valve tripped; safety device may have been

a. Turn regulator/control knob “OFF

 

 

b. Remove LP gas tank

 

 

 

 

 

 

activated

c. Wait 1 minute

 

 

 

 

 

 

 

d. Attach LP gas tank

 

 

 

 

 

 

 

e. Perform a leak check per “Checking for Leaks” instructions in the owner’s

 

 

 

 

manual

 

 

 

 

 

 

 

f. Light grill per “Lighting Instructions” instructions in the owner’s manual

 

 

 

Irregular flame pattern, flame does not run the

Burner ports are clogged or blocked

Clean burner ports, per cleaning instruction on www.bluerhino.com

 

 

full length of burner

 

 

 

 

 

 

 

 

 

 

 

 

 

 

New burner may have residual manufacturing oils

Burn grill for 15 minutes on

(HIGH) with the lid closed

 

 

 

 

 

 

 

 

Flame is yellow or orange

Spider webs or insect nest in venturi

Clean venturi, per cleaning instruction on www.bluerhino.com

 

 

 

 

 

 

 

 

 

Food residue, grease, etc.

Clean burner, per cleaning instruction on www.bluerhino.com

 

 

 

 

 

 

 

 

 

 

 

 

Poor alignment of valve to burner venturi

Assure burner venturi is properly engaged with valve

 

 

 

 

 

 

 

 

 

 

 

High or gusting winds

Do not use grill in high winds

 

 

 

 

 

Flame blow out

Low on LP gas

Replace LP gas tank

 

 

 

 

 

 

 

 

 

 

 

 

Excess flow valve tripped; safety device may have been

Refer to “Sudden drop in gas flow or reduced flame height”

 

 

 

 

 

 

activated

 

 

 

 

 

 

 

Grease buildup

Remove and clean all grill parts per “Cleaning and Care” instructions in the

 

 

 

owner’s manual

 

 

 

 

 

Flare-up

 

 

 

 

 

 

 

 

 

 

 

 

 

Excess fat in meat

Trim fat from meat before grilling

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Excessive cooking temperature

Adjust (lower) cooking temperature

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Turn control knob to “OFF

”.

 

 

 

 

Persistent grease fire

Grease trapped by food buildup around burner system

2. Leave lid in closed position and let fire burn out

 

 

3. After grill cools, remove and clean all parts per “Cleaning and Care”

 

 

 

 

 

 

 

 

instructions in the owner’s manual

 

 

 

 

 

 

 

 

 

 

Flashback (fire in burner tube(s))

Burner and/or burner tubes are blocked

Clean burner and/or burner tube, per cleaning instruction on www.bluerhino.

 

 

com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The lid is stainless steel, not painted

Baked on grease buildup has turned to carbon and is flaking off, clean

 

 

 

thoroughly per “Cleaning and Care” instructions in the owner’s manual

 

 

 

 

 

 

 

 

 

 

 

 

Inside of lid is peeling (like paint peeling)

 

This can be from baked on grease buildup, that has turned into carbon and is

 

 

 

flaking off.

 

 

 

 

 

 

The lid is coated/painted

Clean thoroughly, per “Cleaning and Care” instructions in the owner’s manual

 

 

 

 

After cleaning, if you can see steel, please call out Customer Care at

 

 

 

 

1.800.762.1142

 

 

 

For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.